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Mazen Mohamed Sabry

Quality Analyst Supervisor at ECCO Outsourcing

Giza, Egypt
  • Microsoft Windows
  • Quality monitoring
  • Telecommunications company
  • Call center Agent
  • Quality Assurance & business improving

Work Experience

  • Quality Analyst Supervisor at ECCO Outsourcing

    May 2017 to present · 1 Years 8 Months
  • Senior Quality Assurance & Business Improvement Specialist at Etisal International Egypt

    Jan 2016 to Apr 2017 · 1 Years 1
  • Quality Control Senior Specialist at Etisal International Egypt

    Aug 2013 to Dec 2015 · 2 Years 1
  • Quality control Specialist at Etisal International Egypt

    Jan 2012 to Jul 2013 · 1 Years 7 Months

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Education

  • Bachelor of Laws in Arabic

    faculty of law Cairo university - Egypt 2005 to 2010 · 5 Years
  • High School - Thanaweya Amma

    السعدية الثانية بالجيزة - Egypt 2005

Achievments

I have achieved the below during my career bath: - calibration owner in Etisalat local account during my experience as a QC Specialist - Top achiever as an agent - top achiever as Quality Control - Top achiever as Quality Assurance - Process owner in QA regarding Personnel process & Billing Management process - Project improvement owner regarding first call resolution - Quality control dedicated specialist owner regarding call center result/performance for Etisalat local account. - Technical Queue owner in Etisalat local account. - Loan representative for quality department with Etisalat client in smart village for 1 year & 7 months. - Quality Assurance process owner in ECCO (Uber account)

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Skills
Tools and Fields of Expertise

  • Microsoft Windows
  • Quality monitoring
  • Telecommunications company
  • Call center Agent
  • Quality Assurance & business improving
  • Microsoft Office
  • CRM
  • Bliss
  • Google oofice

Languages

  • English

    Fluent
  • Arabic

    Fluent

Training & Certifications

  • Technical Monitoring

    Smart village · 2013
  • COPC standard,

    In Etisal International Egypt Co. · 2013
  • Business writing

    Course in Etisal international · 2012