Basic Info

May El Gamil

4 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Account Manager at Quattro Communication

Experience Details

Account Manager

Marketing/PR/Advertising , Sales/Retail

Entry Level

Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas


Company Details

Quattro Communication

Alexandria, Egypt

1-10 employees

Marketing and Advertising

N/A

Aug 2016 to present (1 year 2 months)
Senior Customer Service Representative for Bell Canada at Sutherland Global Services at Sutherland

Experience Details

Senior Customer Service Representative for Bell Canada at Sutherland Global Services

Customer Service/Support

Experienced (Non-Manager)

Resolve customer complaints via phone,
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Advise on company information.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.


Company Details

Sutherland

Alexandria, Egypt

101-500 employees

Outsourcing/Offshoring

http://www.sutherlandglobal.com/

Dec 2012 to Jul 2016 (3 years 7 months)

Education

Bachelor's Degree in French literature

Education Details

Bachelor's Degree

French literature, french language

Faculty of French language and literature, Alexandria University, Egypt

C / Good / 65 - 75%

French literature Office, research and publication on the Internet.Alex CNF . Communication Skills.

Office, research and publication on the Internet.Alex CNF . Communication Skills.

Faculty of French language and literature, Alexandria University
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

École Des Religieuses Franciscaines

Egypt

2007

A / Excellent / 85 -100%

N/A

École Des Religieuses Franciscaines
2007

Certifications

Certificate details

Human Resources Management

Dec 2016

N/A

N/A

N/A

Arab Academy Of Science And Technology

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

Account ManagerActivityArabicBusiness DevelopmentCustomer ServiceDesign And DecorationEnglishFashionFrenchFrench LanguageFrench LiteratureHandles StressHard WorkerHuman Resources ManagementMarketingMarketing And AdvertisingMs ExcelMs WordOffshoringOutsourcingPersistentPlannerReadingResearcher And TranslatorRetailSalesSenior Customer Service Representative For Bell Canada At Sutherland Global ServicesSportSupportTeam PlayerTravelling

Self-assesed Skills

Languages

French

French

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Ms Word

Ms Word

: Expert

: High

:

Less than 1 year

Ms Excel

Ms Excel

: Expert

: High

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

researcher and translator

researcher and translator

: Advanced

: Medium

:

Less than 1 year

Key Skills

Planner, Hard worker, Persistent, Handles Stress, Team Player

Online Presence

http://facebook.com/may.mahmoud.90

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