Basic Info

Ahmed Fathy

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

English Language Teacher at Futures Language School

Experience Details

English Language Teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

-Identifying clear teaching objectives and specifying how they will be taught and assessed.
-Setting tasks which challenge students and ensure high levels of interest.
-Setting appropriate and demanding expectations.
-Setting clear targets, building on prior attainment.
-Providing clear structures for lessons maintaining pace, motivation, and challenge.
-Making effective use of assessment and ensure coverage of programmes of study.
-Ensuring effective teaching and best use of available time.
-Maintaining discipline in accordance with the school's procedures and encouraging good practice with regard to punctuality, behaviour, standards of work and homework.


Company Details

Futures Language School (multinational)

Cairo, Egypt

More than 1000 employees

Education

http://www.futuresnet.net/

Jul 2016 to present (5 months)
English Teacher (intern) at YPI Al Azhar East Java

Experience Details

English Teacher (intern)

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

- Supporting and developing the institution's education programme.
- Increasing the confidence and the awareness of students.
- Sharing culture and participating in every event held by the school.


Company Details

YPI Al Azhar East Java

Surabaya, Indonesia

101-500 employees

Education

http://www.al-azhar.or.id/

Jan 2016 to Apr 2016 (3 months)
English Instructor at Harvest British College

Experience Details

English Instructor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

classroom management;
planning, preparing and delivering lessons to a range of classes and age groups;
preparing examination papers, and exercises;
marking and providing appropriate feedback on oral and written work;
devising, writing and producing new materials, including audio and visual resources;
organising and getting involved in social and cultural activities;
attending and contributing to training sessions;
basic administration, such as keeping student registers and attendance records.


Company Details

Harvest British College

Cairo, Egypt

501-1000 employees

Education

http://www.harvestcollege.co.uk/

Feb 2015 to Oct 2015 (8 months)
Customer service advisor at Vodafone UK

Experience Details

Customer service advisor

Customer Service/Support

Experienced (Non-Manager)

Worked at Vodafone UK company as a customer service advisor
* Worked with the Billing Team
* Handle and retain all the customers complaints within the SLA
* Explore the required negotiation skills for making payments' deals when needed


Company Details

Vodafone UK (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

http://www.vodafone.co.uk/

Apr 2013 to Jun 2013 (2 months)
Call centre agent at Etisalat UAE

Experience Details

Call centre agent

Customer Service/Support

Experienced (Non-Manager)

Worked at Etisalat UAE Company as a call center agent In Directory Enquiries project (DQ)


Company Details

Etisalat UAE (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

http://www.etisalat.ae/en/index.jsp

May 2012 to Feb 2013 (9 months)
Customer service representative at Vodafone Egypt

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

worked at Vodafone Egypt Company as a call center agent
* joined ( Night Shift Team )
* worked in teams ( MNP Team and VF rate plans conversions Team )
* Performing customer services
* Handling all inbound calls, inquiries, complaints and feedback from customers
* Improve customer satisfaction over the phone


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

http://www.vodafone.com.eg/

May 2011 to Oct 2011 (5 months)

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Cairo University faculty of commerce, Egypt

Not specified

N/A

N/A

Cairo University faculty of commerce
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Salah Salem Secondary School

Egypt

2009

A / Excellent / 85 -100%

N/A

Salah Salem Secondary School
2009

Certifications

BBSA
Dec 2009

Certificate details

BBSA

Dec 2009

N/A

N/A

N/A

Future Generation Foundation

 Developed Language and Compu

Certificate details

Fundamentals of English Language Teaching (FELT)

Dec 2014

N/A

N/A

N/A

American University in Cairo

Training:
 Language Learning Practice and Theory.
 Teaching Methods and Class Room Management.
 Teaching Integrated Skills.
 Classroom Assessment.
 Teacher Autonomy.

Training and Courses

Training/Course Details

ICDL

May 2009

Education Center

Summer Course 2009 International Computer Driving License. - Ms Word , Ms Excel , Ms PowerPoint , Ms Access , Windows XP , IT & Internet

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Last update 11 days ago.

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Profile Skills and Keywords

AccountingArabicBBSACall CenterCall Centre AgentCreativeCustomer ServiceCustomer Service AdvisorCustomer Service RepresentativeCustomer-orientedEducationEnglishEnglish InstructorEnglish Language TeacherEnglish TeacherEtisalat UAEFundamentals Of English Language Teaching (FELT)Futures Language SchoolHard WorkerICDLInternetMicrosoft OfficeMicrosoft PowerPointMicrosoft WordPersistentPlaying FootballReading BooksSupportSwimmingTeam PlayerTelecommunicationsVodafone EgyptVodafone UK

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Call Center

Call Center

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

1-3 years

Education

Education

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Customer-oriented, Creative, Persistent, Team Player

Online Presence

https://www.linkedin.com/in/ahmed-kaoudhttps://www.facebook.com/MasterKaoudMatiChttps://twitter.com/ahmadmuslim1https://www.facebook.com/groups/BasicEnglishSkills/

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