Basic Info

Mustafa Elmasry

5 years

Cairo, Egypt

Bachelor's Degree

Student

Work Experience

3rd Party Logistics Community & Expansion Manager at Jumia Services

Experience Details

3rd Party Logistics Community & Expansion Manager

Logistics/Supply Chain

Manager

Research, identify & execute on opportunities / partnerships to enhance the customer delivery experience through expanding last-mile capacity operationally & technologically
•Initiated & implemented partnerships with 6 new 3PL companies in my first month at Jumia.
•Part of the leadership team for managing Jumia’s Black Friday campaign in 2017 with a volume of over 2 million items, through designing the network sorting & dispatch to our 3PL partners.


Company Details

Jumia Services

Cairo, Egypt

More than 1000 employees

Internet/E-commerce

N/A

Sep 2017 to present (4 months)
Captain Experience Manager at Careem

Experience Details

Captain Experience Manager

Project/Program Management

Manager

Manage and optimize all captain support channels (voice, non-voice & walk-in support), leading all support team of 30 members
•Achieved 20% increase in captain satisfaction score.
•Led the project of dividing Careem care organization in Egypt to have captain dedicated care team, & launched 24/7 captain voice support center with HC +70 agents
•Launched loyalty program for captains partnering with 10 major firms and NGOs to provide awards for consistently top performing captains
•Liaise with product, central captain experience teams on mapping out captain app UX/UI.
•Awarded with the employee who demonstrated the value of ownership the most during Careem’s anniversary in 2016


Company Details

Careem

Cairo, Egypt

501-1000 employees

Information Technology Services, Internet/E-commerce

N/A

Sep 2016 to Sep 2017 (1 year)
Supply manager Onboarding at Careem

Experience Details

Supply manager Onboarding

Operations/Management

Manager

Responsible for training & onboarding process for new captains
•Increase captain activation rate to increase overall fleet performance
•Achieved 25% increase in captain activation rate
•Optimized on-boarding process to enlarge training capacity to +700 captains per session


Company Details

Careem (multinational)

Egypt

101-500 employees

Business Services - Other

N/A

May 2016 to Aug 2016 (3 months)
Country Operations Manager at AIESEC

Experience Details

Country Operations Manager

Project/Program Management

Manager

Manage AIESEC’ branch in kingdom of Bahrain leading directly a team of 10 supervising +200 volunteers.
•Drive organizational growth and manage local branches
•Secured 1,000,000 USD in partnering with government driving 68% growth
•Finalized partnerships with 6 of the top universities in Bahrain.
•Secured partnerships with American embassy, BAPCO, Tamkeen, & KPMG
•Increased NPS to 84 of programs’ participants


Company Details

AIESEC

Bahrain

101-500 employees

Non-Profit Organizations

N/A

Jul 2015 to Jun 2016 (11 months)
Operations Officer at AIESEC

Experience Details

Operations Officer

Project/Program Management

Manager

Increase number of participants in the international professional internship program driving 58% growth
•Design selection & orientation process for program participants across 6 chapters in 3 cities
•Achieved top 10 global ranking in terms of relative growth among 126 branches worldwide.
•Designed & executed 3 days training & leadership development conference for +750 delegates


Company Details

AIESEC

Egypt

N/A

Non-Profit Organizations

N/A

Jul 2014 to Jun 2015 (11 months)
OD Adminsitrator at Raya Contact Center

Experience Details

OD Adminsitrator

Human Resources

Experienced (Non-Manager)

Responsible for managing the employee communication & learning needs for a headcount of +500 from 19 different nationalities
 Increased employee satisfaction score by 20%
 Manage the learning needs assessment process and execute training plan for all company functions
 Responsible for job re-design and analysis across all departments.


Company Details

Raya Contact Center (multinational)

Egypt

More than 1000 employees

Business Services - Other

N/A

May 2013 to Jun 2014 (1 year 1 month)
OD Specialist at B. Tech

Experience Details

OD Specialist

Human Resources

Entry Level

Contributed to workforce planning project that led to 7.2 million decrease in annual budget
 Worked on job evaluation and redesign for 37 job titles and restructuring of overall organization’s structure


Company Details

B. Tech

Egypt

More than 1000 employees

Retail

N/A

Jul 2012 to Mar 2013 (8 months)

Achievements


6 partnerships with parcel delivery companies in my first month
Created Black Friday campaign simulation tool was used for scenario planning and volume allocation


Awarded the employee who demonstrated the value of ownership the most during Careem's anniversary


One Million USD partnership with Tamkeen in Bahrain


Jumped rank from 29th to 10th globally in 2014 across a network of 124 offices worldwide.


in university, i established the first ever student organization in Egypt that supports students to gain practical experience in the fields of logistics and supply chain management, and was able to partner with (FedEx, UPS, Maersk, LEONI) in the first year we had 90 participants and in second year over 170.

Education

Bachelor's Degree in Logistics and Supply Chain Management

Education Details

Bachelor's Degree

Logistics and Supply Chain Management

Arab Academy for Science, Technology and Maritime Transport, Egypt

A / Excellent / 85 -100%

Supply Chain Management Logistics Modeling Quality Management Import and Export Research Methodology Human Resources Management Warehousing & Inventory Management Logistics Management

N/A

Arab Academy for Science, Technology and Maritime Transport
2008 - 2012

Certifications

Certificate details

Train the Trainer

Feb 2011

80 out of 100

N/A

N/A

Tarraqi

N/A

Training and Courses

Training/Course Details

Train the Trainer

Dec 2010

Tatweer

80 hours Train the trainer workshop.

Jobseeker photo

Profile Skills and Keywords

3rd Party Logistics Community & Expansion ManagerAdaptiveAnalyticalArabicBasketballBusiness Services - OtherCaptain Experience ManagerCareemCountry Operations ManagerDetails-orientedE-commerceEnglishEvent ManagementExecutorFleet ManagementFlexibleHuman ResourcesInformation Technology ServicesInternetJob AnalysisLast-Mile DeliveryLeaderLogisticsLogistics And Supply Chain ManagementMS OfficeManagementNon-Profit OrganizationsOD AdminsitratorOD SpecialistOperationsOperations OfficerOrganization DevelopmentPartnership DevelopmentProgram ManagementProjectProject ManagementRaya Contact CenterReadingRecruitmentRetailStakeholder ManagementSupply Manager OnboardingTableauTrain The TrainerTrainingTransportationTravellingWriting

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

MS Office

MS Office

: Expert

: Extreme - I love it!

:

5-7 years

Tableau

Tableau

: Advanced

: Medium

:

1-3 years

Project Management

Project Management

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Stakeholder Management

Stakeholder Management

: Expert

: Extreme - I love it!

:

3-5 years

Training

Training

: Advanced

: Extreme - I love it!

:

More than 7 years

Fleet Management

Fleet Management

: Advanced

: Medium

:

1-3 years

Event Management

Event Management

: Advanced

: High

:

5-7 years

Job Analysis

Job Analysis

: Advanced

: High

:

1-3 years

Project Management

Project Management

: Advanced

: Extreme - I love it!

:

3-5 years

Organization Development

Organization Development

: Intermediate

: High

:

1-3 years

Recruitment

Recruitment

: Intermediate

: Medium

:

1-3 years

Partnership Development

Partnership Development

: Intermediate

: Extreme - I love it!

:

1-3 years

Operations

Operations

: Beginner

: High

:

1-3 years

Last-Mile Delivery

Last-Mile Delivery

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Executor, Leader, Flexible / Adaptive, Details-oriented

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