Basic Info

Marwan afify

Less than 1 year

Giza, Egypt

Bachelor's Degree

Student

Work Experience

Vodafone international call center advisor (UK account) at Vodafone

Experience Details

Vodafone international call center advisor (UK account)

Customer Service/Support

Entry Level

getting the customer quires about their bills and see if their anything went wrong to correct it or that everything is just ok. and to explain the customers how everything is going. offering some services from my end. control the angry calls and satisfy the customers.


Company Details

Vodafone (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Jun 2016 to Aug 2016 (2 months)
Vice president of el medan family in FEPS at El medan family in FEPS (student activity)

Experience Details

Vice president of el medan family in FEPS

Project/Program Management, Analyst/Research

Student

we had a role in organizing lots of events, also some kind of having our own journalism activity in the faculty. we also had some enlightening campaigns. then the whole activity was shut -among other activities- by the university administration.


Company Details

El medan family in FEPS (student activity)

Giza, Egypt

N/A

Sep 2014 to Sep 2015 (1 year)
Reciption agent at Alamal hospital

Experience Details

Reciption agent

Banking, Customer Service/Support

Entry Level

i used to work as receptionist, i used to organize all the affairs related to the clinics, and the patients also. i had to register every single process on the computer and to receive the money from the patients and to ensure that the amount of money is 100% balanced on the computer and in reality. in addition i had the role of communicating with any foreigner in English or french.


Company Details

Alamal hospital

Giza, Egypt

51- 100 employees

Medical Devices and Supplies, Healthcare and Medical Services

N/A

Jun 2014 to Aug 2014 (2 months)
Customer service agent (intern) at Housing and Developing bank

Experience Details

Customer service agent (intern)

Banking

Entry Level

it was a training in the bank, i worked as customer service agent and i managed to had a role in dealing with customers by myself. i had the chance to open / close or modify some information for the customer accounts. also i was able to sell some deposits and marketing for them.


Company Details

Housing and Developing bank

Giza, Egypt

More than 1000 employees

Banking

http://www.hdb-egy.com/

Jul 2013 to Sep 2013 (2 months)

Education

political science in political science

Education Details

political science

political science, public oponion, economics as minor

Cairo University, Egypt

Not specified

comparative politics international relations political theory economics in development public opinion agricultural economics institutional economic general international law human rights

i have my graduation project on the branch of political economy on the case of " the effect of economic crisis in Greece on the parties there" also i studied economy history and theory

Cairo University
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gamal Abd El Nasser language school

Egypt

2012

A / Excellent / 85 -100%

i had the best grade in my school of 97.5%

Gamal Abd El Nasser language school
2012

Certifications

Certificate details

accomplished PA band in english

Oct 2015

B

N/A

N/A

the British council in egypt

i accomplished the pre- advanced band of levels in english in the british council in egypt, i stoped after the pre-advanced.
i got A in speaking. A in reading , B in writting and listening

Certificate details

level 5 coversation in french

Mar 2016

A

N/A

N/A

reach out

i had coversation course in french in reach out academy. and i have reached level 5 in conversation.

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

Accomplished PA Band In EnglishBankingCustomer ServiceCustomer Service AgentEconomics As MinorEnglishEnglish SongsFrenchHealthcare And Medical ServicesInternet SearchJournalism And MediaLevel 5 Coversation In FrenchMTVMedical Devices And SuppliesMicrosoft OfficePolitical Fields Of SciencePolitical ScienceProgram ManagementProjectProving MyselfPublic OponionReciption AgentResearchShining Out Of The GroupSupportTeam WorkingTelecommunicationsTolerance Of DifferencesUsing My Full PotientialsVice President Of El Medan Family In FEPSVodafoneVodafone International Call Center Advisor (UK Account)Zamalek

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Fields of Expertise

political fields of science

political fields of science

: Advanced

: Extreme - I love it!

:

3-5 years

journalism and media

journalism and media

: Intermediate

: High

:

Less than 1 year

Online Presence

https://www.facebook.com/profile.php?id=100009261551219

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