Basic Info

Marwa darwish

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Recruitment specialist at Vodafone International Services

Experience Details

Recruitment specialist

Human Resources, Operations/Management, Strategy/Consulting

Experienced (Non-Manager)

N/A


Company Details

Vodafone International Services (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Apr 2016 to present (1 year 4 months)
Back office adviser at Vodafone International Services (UK account)

Experience Details

Back office adviser

Administration, Strategy/Consulting, Operations/Management

Experienced (Non-Manager)

N/A


Company Details

Vodafone International Services (UK account) (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2014 to Apr 2016 (2 years 2 months)
International account advisor at Vodafone International Services (UK account)

Experience Details

International account advisor

Customer Service/Support, Quality, Training/Instructor

Entry Level

I entered the company as an international account adviser as entry level, then i took over different tasks within the team such as,
i was responsible for the updates and briefings also giving training to the new comers among the team
i used to be responsible for the quality task, listening to the advisers calls to ensure the best quality level and customer experience


Company Details

Vodafone International Services (UK account) (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Oct 2010 to Feb 2014 (3 years 4 months)
Customer service Representative (US account) at Stream Global Service

Experience Details

Customer service Representative (US account)

Customer Service/Support

Entry Level

N/A


Company Details

Stream Global Service (multinational)

Egypt

501-1000 employees

Telecommunications

N/A

Jun 2009 to Jan 2010 (7 months)
International account advisor at Raya contact center

Experience Details

International account advisor

Customer Service/Support

Entry Level

N/A


Company Details

Raya contact center

Egypt

More than 1000 employees

Consumer Services

N/A

Jan 2009 to Jun 2009 (5 months)

Education

language and translations in English literature and translation

Education Details

language and translations

English literature and translation

6th october university, Egypt

B / Very Good / 75 - 85%

N/A

N/A

6th october university
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

ebn khaldon

Egypt

2003

C / Good / 65 - 75%

N/A

ebn khaldon
2003

Certifications

Certificate details

completion of English Courses

Sep 2007

N/A

N/A

N/A

British Coucil

N/A

Certificate details

emotional Intelligence

Dec 2012

N/A

N/A

N/A

Vodafone Academy

N/A

Training and Courses

Training/Course Details

path finders

Nov 2016

vodafone academy

N/A

Training/Course Details

emotional intelligence course

Dec 2012

vodafone academy

N/A

Training/Course Details

communication skills and time management

May 2015

vodafone academy

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministratingAdministrationArabicBack Office AdviserCommunication Skills And Time ManagementCompletion Of English CoursesConsumer ServicesCustomer ServiceCustomer Service Representative (US Account)Emotional IntelligenceEmotional Intelligence CourseEnglishEnglish Literature And TranslationFlexibleHuman ResourcesInternational Account AdvisorInternetManagementMicrosoft OfficePath FindersPersistentPresenterPublic RelationQuality AssuranceQuality ControlRecruitmentRecruitment SpecialistReportingResourcingStream Global ServiceSupportSupportiveTeam PlayerTelecommunicationsVodafone International ServicesVodafone International Services (UK Account)

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

internet

internet

: Expert

: High

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

reporting

reporting

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

administrating

administrating

: Expert

: Extreme - I love it!

:

3-5 years

resourcing

resourcing

: Expert

: Extreme - I love it!

:

1-3 years

public relation

public relation

: Expert

: Extreme - I love it!

:

3-5 years

recruitment

recruitment

: Advanced

: High

:

1-3 years

Key Skills

Presenter, Flexible / Adaptive, Persistent, Team Player, Supportive

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