Basic Info

Marwa mohamed

4 years

Giza, Egypt

Diploma

Experienced

Work Experience

Admin Assistant at Al Hoda Schools

Experience Details

Admin Assistant

Administration

Experienced (Non-Manager)

N/A


Company Details

Al Hoda Schools

Giza, Egypt

51-100 employees

Education

www.alhodaschools.com

May 2015 to present (1 year 7 months)
International Account Advisor at Vodafone (UK)

Experience Details

International Account Advisor

Customer Service/Support

Experienced (Non-Manager)

-To handle customer queries regarding invoices and bill explanation
-Add or remove services
-resolve customer complaints


Company Details

Vodafone (UK)

Giza, Egypt

More then 1000 employees

Telecommunications

www.vodafone.co.uk

Jun 2013 to Jan 2015 (1 year 7 months)
English Co – Teacher at Rukan Nursery and Pre-School

Experience Details

English Co – Teacher

Education/Teaching, Training/Instructor

Entry Level

N/A


Company Details

Rukan Nursery and Pre-School

sheikh zayed, Egypt

51-100 employees

Education

https://www.facebook.com/pages/Rukan-Nursery-preschool/151876561562651?ref=ts&fref=ts

Jan 2013 to Mar 2013 (2 months)
Customer Service Agent at Xceed Contact Centre

Experience Details

Customer Service Agent

Customer Service/Support

Experienced (Non-Manager)

Aug08 - Dec 12 Customer Service Agent at XCEED
Aug 08 – Jan 10 Telecom Egypt (TE) account
Feb 10 – Apr 10 du GSM
May 10 – June 10 Mobinil
June 10 – July 10 TE Data Tech Support
Aug 10 – Dec 12 du Home Service


Company Details

Xceed Contact Centre (multinational)

October 6 City, Egypt

More then 1000 employees

Consumer Services

http://www.xceedcc.com/Home/

Aug 2008 to Dec 2012 (4 years 4 months)
Sales Officer at RED SEA WORLD

Experience Details

Sales Officer

Sales/Retail

Entry Level

N/A


Company Details

RED SEA WORLD

Cairo, Egypt

11-50 employees

Food and Beverage Production

none

Jul 2008 to Aug 2008 (1 month)
Out bound Call Center Agent at AMECO TECH

Experience Details

Out bound Call Center Agent

Sales/Retail

Entry Level

N/A


Company Details

AMECO TECH

Cairo, Egypt

101-500 employees

Telecommunications

none

May 2008 to Jun 2008 (1 month)

Education

Technical Diploma in Human Resources Management

Education Details

Technical Diploma

Human Resources Management

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2009 - 2010
BSC in Accounting

Education Details

BSC

Accounting

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Om El Abtal Secondry School

Egypt

2003

A / Excellent / 85 -100%

N/A

Om El Abtal Secondry School
2003

Training and Courses

Training/Course Details

Graduation Resources Program(GRP)

Apr 2008

FGF

Training * Communication Skills, sponserd by (Dale Carnegie) * HR Management Sponsored by Talal Abu Ghazaleh Proffesinal Training Group (TAG)

Training/Course Details

Basic Business Skills Acquisition (BBSA)

Apr 2008

FGF

Training * Developed Language and Computer Skills * Enhanced Presentation & Project Development Skills * Acquired Basic Business Skills including: Marketing, Sales, Banking, Accounting, Business Correspondence and Report Writing.

Training/Course Details

ICDL Course

May 2007

Cairo Uni.

N/A

Training/Course Details

General Accounting Course

Aug 2007

Egypt Group Accounting&Auditing(EGAA).

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAdmin AssistantAdministrationArabicBasic Business Skills Acquisition (BBSA)Business DevelopmentCartoonsCommunicatorConsumer ServicesCustomer ServiceCustomer Service AgentCustomer SupportEducationEnglishEnglish Co TeacherFlexibleFood And Beverage ProductionGeneral Accounting CourseGraduation Resources Program(GRP)Hard WorkerHuman Resources (HR)Human Resources ManagementICDL CourseImitatingInternational Account AdvisorInternetJoggingKnowing New PeopleLeaderMicrosoft AccessMicrosoft ExcelMicrosoft PowerPointMicrosoft ProjectMicrosoft WordOrganizerOut Bound Call Center AgentRetailSalesSales OfficerSupportTechnologyTelecommunicationsXceed Contact Centre

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Access

Microsoft Access

: Beginner

: High

:

5-7 years

Microsoft Project

Microsoft Project

: Beginner

: Extreme - I love it!

:

Less than 1 year

Human Resources (HR)

Human Resources (HR)

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Customer Support

Customer Support

: Expert

: High

:

5-7 years

Administration

Administration

: Beginner

: High

:

1-3 years

Key Skills

Leader, Communicator, Hard worker, Organizer, Flexible / Adaptive

Online Presence

https://www.linkedin.com/in/marwa-mohammed-2a160599?trk=nav_responsive_tab_profilehttps://www.facebook.com/?q=#/Morelious

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