Basic Info

Marwa Gaber

10 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Event Coordinator & Marketing at Pfizer

Experience Details

Event Coordinator & Marketing

Marketing/PR/Advertising

Experienced (Non-Manager)

Position is responsible for the management of the local market Customer Engagement (CE) events (Internal colleagues meetings, external attendee engagements, congresses). This includes management of the event logistics, ensuring the event compliance, cost savings measurement, tracking and reporting, attendee management, client & vendor interactions. Is the local Subject Matter Expert on CE, and point of contact for any initiative and supplier performance.
*Key Responsibilities:
*End-to-end management of CE activities (including compliance, logistics, payments, reporting, etc.). This includes internal/external meetings, speaker programs and congress support as appropriate for the local market practice
*Use data sources to inform stakeholders and manage suppliers: activity levels, spend, issue logs. Responsible for ensuring the accuracy and management of reports
*Support creative solutions to meetings which may include virtual and other cost effective options
*Ensures compliance processes and global policies are followed at the local market level
*Interface with other enabling departments, providing subject matter expertise for initiatives
*Responsible for issue management and resolution in local market
*Responsible for managing local suppliers
*Follow up on local metrics and cost savings
*Shares and implements best practices
*Key Interactions:
Regional Brand Teams, Procurement, Event Agency suppliers, Key Hotel Groups, AV/Production and Exhibit Agencies, Travel Company, Finance, legal, Compliance,


Company Details

Pfizer (multinational)

Cairo egypt, Egypt

More than 1000 employees

Pharmaceuticals

*

Aug 2015 to Dec 2016 (1 year 4 months)
Consular affairs oficer at Netherlands Embassy

Experience Details

Consular affairs oficer

Administration

Experienced (Non-Manager)

Responsible for make interviews with applicants who will apply to get Schengen visa, check important documents, get visa fees, register data on Embassy system, print visas in passports with stamps, filing applicant's folders, handling visa section emails, support call center to answer applicant's questions, check nationality exams.


Company Details

Netherlands Embassy

Cairo, Egypt

11-50 employees

Management Consulting

*

Oct 2013 to Jul 2015 (1 year 9 months)
Qatar Account Advisor at Vodafone International Services (VIS)

Experience Details

Qatar Account Advisor

Customer Service/Support

Experienced (Non-Manager)

Responsible as customer support for the applicants lives in Qatar for different nationalities with
- Phone lines, to solve their problems in charging credits, check their credit amount, mobile signal, send SMS/MMS, ring tones, new offers, and bill roll
- Data lines, technical problems, charging amount, bill roll, network.


Company Details

Vodafone International Services (VIS)

6th of October City, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com

Jul 2013 to Sep 2013 (2 months)
Vas advisor ( Visa appointment Center ) ( American Team ) at Vodafone International Services ( VIS )

Experience Details

Vas advisor ( Visa appointment Center ) ( American Team )

Customer Service/Support

Experienced (Non-Manager)

Vas advisor at Vodafone International Services, Visa appointment Center
(American Team).
Responsible for reserve appointments to applicants in the Embassy of America, and informed them the necessary documents, handling supervisor tasks (interviews, vacations, floor tasks), handling screening interviews with new employees.


Company Details

Vodafone International Services ( VIS ) (multinational)

6th of October City, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com

Mar 2013 to Jun 2013 (3 months)
Consular Affairs officer at Embassy of the Kingdom of the Netherlands in Egypt

Experience Details

Consular Affairs officer

Quality

Experienced (Non-Manager)

Responsible for make interviews with applicants who will apply to get Schengen visa, check important documents, get visa fees, register data on Embassy system, print visas in passports with stamps, filing applicant's folders, handling visa section emails, support call center to answer applicant's questions, check nationality exams.


Company Details

Embassy of the Kingdom of the Netherlands in Egypt

zamalik, Egypt

51-100 employees

Government

*

Oct 2012 to Mar 2013 (5 months)
VAS Advisor ( Visa appointment Center ) ( Europe Team ) at Vodafone International Services (VIS)

Experience Details

VAS Advisor ( Visa appointment Center ) ( Europe Team )

Customer Service/Support

Experienced (Non-Manager)

Vas advisor at Vodafone International Services, Visa appointment Center
(Schengen Team).
Responsible for reserve appointments to applicants in European Embassies (Netherlands, Italy, Greece, France, Belgium, Germany), and informed them the necessary documents, handling supervisor tasks (interviews, vacations, floor tasks), handling screening interviews with new employees.


Company Details

Vodafone International Services (VIS) (multinational)

6th of October City, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com

Apr 2012 to Oct 2012 (6 months)
Customer support representative at Vodafone Egypt

Experience Details

Customer support representative

Customer Service/Support

Experienced (Non-Manager)

Working as call center in 888 account, responsible as customer support for the applicants with
- Phone lines, to solve their problems in charging credits, check their credit amount, mobile signal, send SMS/MMS, ring tones, new offers, and bill roll
- Data lines, technical problems, charging amount, bill roll, network.
- Corporate lines, phone lines special for specific companies.


Company Details

Vodafone Egypt (multinational)

6th of October City, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com

Sep 2011 to Apr 2012 (7 months)
Tour guide at Free lance

Experience Details

Tour guide

Tourism/Travel

Manager

Tour guide with foreign groups from USA, Britain, Australia, South- Africa,
Canada and India.


Company Details

Free lance

Cairo, Egypt

More than 1000 employees

Travel and Tourism

*

Jul 2008 to Jan 2011 (2 years 6 months)

Achievements


Position is responsible for the management of the local market Customer Engagement (CE) events (Internal colleagues meetings, external attendee engagements, congresses). This includes management of the event logistics, ensuring the event compliance, cost savings measurement, tracking and reporting, attendee management, client & vendor interactions. Is the local Subject Matter Expert on CE, and point of contact for any initiative and supplier performance.


Responsible for make interviews with applicants who will apply to get Schengen visa, check important documents, get visa fees, register data on Embassy system, print visas in passports with stamps, filing applicant's folders, handling visa section emails, support call center to answer applicant's questions, check nationality exams.


Responsible as customer support for the applicants lives in Qatar for different nationalities with
- Phone lines, to solve their problems in charging credits, check their credit amount, mobile signal, send SMS/MMS, ring tones, new offers, and bill roll
- Data lines, technical problems, charging amount, bill roll, network.



Vas advisor at Vodafone International Services, Visa appointment Center
(American Team).
Responsible for reserve appointments to applicants in the Embassy of America, and informed them the necessary documents, handling supervisor tasks (interviews, vacations, floor tasks), handling screening interviews with new employees.



Responsible for make interviews with applicants who will apply to get Schengen visa, check important documents, get visa fees, register data on Embassy system, print visas in passports with stamps, filing applicant's folders, handling visa section emails, support call center to answer applicant's questions, check nationality exams.


Vas advisor at Vodafone International Services, Visa appointment Center
(Schengen Team).
Responsible for reserve appointments to applicants in European Embassies (Netherlands, Italy, Greece, France, Belgium, Germany), and informed them the necessary documents, handling supervisor tasks (interviews, vacations, floor tasks), handling screening interviews with new employees.



Working as call center in 888 account, responsible as customer support for the applicants with
- Phone lines, to solve their problems in charging credits, check their credit amount, mobile signal, send SMS/MMS, ring tones, new offers, and bill roll
- Data lines, technical problems, charging amount, bill roll, network.
- Corporate lines, phone lines special for specific companies.



Tour guide with foreign groups from USA, Britain, Australia, South- Africa,
Canada and India.



get high scores

Education

Bachelor's Degree in tourism

Education Details

Bachelor's Degree

tourism

faculty of tourism and hotels helwan university, Egypt

B / Very Good / 75 - 85%

N/A

N/A

faculty of tourism and hotels helwan university
2003 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Saray Elkobba

Egypt

2003

A / Excellent / 85 -100%

N/A

Saray Elkobba
2003

Certifications

Certificate
Feb 2013

Certificate details

Certificate

Feb 2013

50 out of 50

N/A

N/A

Embassy

N/A

ICDL
May 2008

Certificate details

ICDL

May 2008

50 out of 50

N/A

N/A

ICDL

Windows, Word, -Access, IT, Internet)

Training and Courses

HR at Mini MBA
May 2008

Training/Course Details

HR

May 2008

Mini MBA

N/A

Training/Course Details

Tour operator, in coming

Aug 2006

Good Travel of Egypt

Responsible for tourism groups for booking hotels, arrange tourism programs (sightseeing (pyramids, museums, mosques, Nile tour), transportations, tour guide, tour leader, flight tickets.

Training/Course Details

Photoshop

Aug 2007

centre

N/A

Training/Course Details

Spanish

Aug 2007

centre

N/A

Training/Course Details

Professional Conference and Event Management

May 2016

AUC

N/A

Training/Course Details

Continuing (English for Professional Purposes) course in AUC.

Jan 2017

AUC

English for Professional Purposes

Training/Course Details

Sales and Marketing Certificates

Apr 2017

AUC

1- Certificate of Achievement in Sales and Marketing - Principles of Marketing - Consumer Behavior - Professional Selling Skills 2- Foundation Certificate in Marketing - Marketing Research - Contemporary Management 3- Career Certificate in Marketing - Brand and Product Management - Integrated Marketing Communication - Strategic Marketing

Training/Course Details

Professional Conference and Event Management

Apr 2017

AUC

Marketing Strategies and Sponsorship - Conference and Event Industry Concepts and Knowledge - Conference and Event Feasibility - Event Venues and Site Selection - Business and Client Relationships -Conference and Event Budgeting - Organization and Timing, Event Staging, On-site Service - Event Protocol, Impacts and Trends Final Project

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Last update 8 days ago.

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Profile Skills and Keywords

AdministrationArabicCertificateComputer SkillsConsular Affairs OfficerConsular Affairs OficerContinuing (English For Professional Purposes) Course In AUC.CookingCreativeCustomer ServiceCustomer Support RepresentativeDrawingDrivingEnglishEvent Coordinator & MarketingGovernmentHRHand CraftsHard WorkerICDLInternet ResearchJob ResearchLeaderManagementManagement ConsultingMarketingOrganizerPaintingPfizerPharmaceuticalsPhotoshopPlanningPresenterProfessional Conference And Event ManagementQatar Account AdvisorQuality AssuranceQuality ControlSales And Marketing CertificatesSpanishSupportTelecommunicationsTour GuideTour Operator, In ComingTourismTravelTravel And TourismVAS Advisor ( Visa Appointment Center ) ( Europe Team )Vas Advisor ( Visa Appointment Center ) ( American Team )Vodafone EgyptVodafone International Services ( VIS )Vodafone International Services (VIS)Working

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

hand crafts

hand crafts

: Expert

: Extreme - I love it!

:

More than 7 years

cooking

cooking

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

job research

job research

: Expert

: Extreme - I love it!

:

More than 7 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

More than 7 years

driving

driving

: Intermediate

: Extreme - I love it!

:

3-5 years

Fields of Expertise

planning

planning

: Expert

: Extreme - I love it!

:

5-7 years

hand crafts

hand crafts

: Expert

: Extreme - I love it!

:

More than 7 years

driving

driving

: Expert

: Extreme - I love it!

:

3-5 years

Drawing

Drawing

: Intermediate

: Medium

:

1-3 years

Key Skills

Leader, Hard worker, Presenter, Creative, Organizer

Online Presence

***********************************Marwa.gaber.2007@gmail.com

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