Basic Info

Marwa AbulFadl

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

English Instructor at Concept

Experience Details

English Instructor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

I am currently working in Concept, as a TUS "Testing Unit Specialist" Examine new students, cover current instructors in case of any absenteeism.


Company Details

Concept

Cairo, Egypt

101-500 employees

Education

N/A

Jan 2016 to present (1 year 7 months)
English Instructor at Concept

Experience Details

English Instructor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Concept

Cairo, Egypt

101-500 employees

Education

N/A

Jan 2016 to present (1 year 7 months)
Call Centre Agent - Etisalat UAE English Account at Raya Contact Centre

Experience Details

Call Centre Agent - Etisalat UAE English Account

Customer Service/Support

Experienced (Non-Manager)

Worked as a customer service agent at RCC, Etisalat UAE English account, I had to deal with people from all over the world, I had to be patient and have the handling skill, to think out the box and solve the complains of the customers.
Learnt to work under pressure.


Company Details

Raya Contact Centre

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Sep 2014 to Jun 2015 (9 months)
Call center agent at Vodafone Ecco

Experience Details

Call center agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone Ecco (multinational)

Cairo, Egypt

More then 1000 employees

Outsourcing/Offshoring

N/A

Dec 2013 to Mar 2014 (3 months)
Teacher Assistant at Continental School of Cairo

Experience Details

Teacher Assistant

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Continental School of Cairo

Cairo, Egypt

501-1000 employees

Education

N/A

Sep 2012 to Aug 2013 (11 months)

Education

Bachelor's Degree in English

Education Details

Bachelor's Degree

English

the higher institute of languages, Egypt

C / Good / 65 - 75%

N/A

N/A

the higher institute of languages
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Abou Zahra islamic school

Egypt

2007

B / Very Good / 75 - 85%

N/A

Abou Zahra islamic school
2007

Training and Courses

ICDL at IBI
Oct 2011

Training/Course Details

ICDL

Oct 2011

IBI

N/A

Training/Course Details

TEFL

Jan 2016

concept training center

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicCall Center AgentCall Centre AgentCall Centre Agent - Etisalat UAE English AccountContinental School Of CairoCustomer ServiceEducationEnglishEnglish InstructorFlexibleHandles StressHard WorkerICDLOffshoringOrganizerOutsourcingSupportSupportiveTEFLTeacher AssistantTeachingVodafone Ecco

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

Call Centre Agent

Call Centre Agent

: Expert

: Medium

:

Less than 1 year

Continental School of Cairo

Continental School of Cairo

: Advanced

: High

:

Less than 1 year

Key Skills

Hard worker, Organizer, Flexible / Adaptive, Handles Stress, Supportive

Online Presence

https://www.facebook.com/MFantasiaa

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