Basic Info

Markus Azer

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Operations & Archive Technician at Qanawat

Experience Details

Operations & Archive Technician

IT/Software Development, Customer Service/Support

Experienced (Non-Manager)

• Ensure operation manuals are kept updated.
• Ensure timely delivery of content batches to the different customers.
• Solve assigned content delivery incidents on time, document the solution, and conduct preventive actions if any to avoid service disruption.
• Work closely with the I.T. Team to execute simple I.T. Tasks.
• Provide any recommendation to improve quality of service, increase customer satisfaction, and / or reduce costs.


Company Details

Qanawat (multinational)

Cairo, Egypt

101-500 employees

Computer Software, Music

www.qanawat-me.com

Feb 2017 to present (11 months)
Database Operator at IDS-corp

Experience Details

Database Operator

IT/Software Development

Experienced (Non-Manager)

* Query on MySQL
* Reviewing the quality and integrity of the existing data
* Operating and administrating our Software Products day-to-day tasks
* Reporting technical issues to technical team and following up their fixing
* Reporting customer satisfaction issues to management and following up their feedback
* Inserting, Updating and Enhancing our Software Products' data


Company Details

IDS-corp

Cairo, Egypt

11-50 employees

Computer Software

www.ids-corp.com

Mar 2016 to Jan 2017 (10 months)
Receptionist and Information Clerk at General Motors Egypt

Experience Details

Receptionist and Information Clerk

Administration

Experienced (Non-Manager)

- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Daily report Tenders and sales orders to Fleet Manager.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Hear and resolve complaints from customers or the public.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Maintain shuttle bus schedule.
- Receive payment and record receipts for services.


Company Details

General Motors Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Automotive, Automotive

https://www.gmegypt.com

Jan 2014 to Feb 2016 (2 years 1 month)
Costumer Service Agent at Etisal Egypt

Experience Details

Costumer Service Agent

Customer Service/Support

Entry Level

 Responds to telephone inquiries and complaints using standard scripts and procedures.
 Gathers information, researches/resolves inquiries and logs customer calls.
 Communicates appropriate options for resolution in a timely manner.


Company Details

Etisal Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

www.etisal-int.com

Feb 2013 to Dec 2013 (10 months)
Representative and Tour Leader at Jackie Tours

Experience Details

Representative and Tour Leader

Tourism/Travel

Experienced (Non-Manager)

- Consistently deliver a high level of customer service and traveler satisfaction.
- Source and contract the Hotels for the business at the lowest total cost while ensuring user specifications, service levels expectations, and quality standards are met.
- Provide leadership for travelers and responsible for their well-being
- Have detailed knowledge of hotels, sights, restaurants, transport, souvenirs, prices, etc.
- Develop a series of information sources and contacts that can be of assistance when required.
- Maintain a valid passport and visa, and stay up to date on any travel restrictions based on his/her nationality.
- Advise travelers on suitable restaurants, additional transport requirements, purchase of souvenirs, etc.
- Provide a report for each trip, in the requested format.


Company Details

Jackie Tours

Cairo, Egypt

1-10 employees

Airlines/Aviation, Travel and Tourism, Hospitality/Hotels

N/A

Apr 2012 to Jan 2013 (9 months)
Distribution Supervisor, Storekeeper at The Rocks Egypt

Experience Details

Distribution Supervisor, Storekeeper

Logistics/Supply Chain

Entry Level

- Monitoring the quality, quantity, cost and efficiency of the movement and storage of goods.
- Allocating and managing staff resources according to changing needs.
- Liaising and negotiating with customers and suppliers.
- Developing business by gaining new contracts, analyzing logistical problems and producing new solutions.
- Organize the storage and distribution of goods.
- Receives and stores documents and confidential files, maintains record of approved document and confidential file destruction.
- Maintains the warehouse, records area and stores area in a neat and orderly manner.
- Work closely with suppliers to develop relationships, lead supplier benchmarking activity.


Company Details

The Rocks Egypt

Giza, Egypt

51-100 employees

Food and Beverage Production

www.therocksegypt.com

Feb 2011 to Sep 2011 (7 months)
Tour Guide at Free Lancer

Experience Details

Tour Guide

Tourism/Travel

Entry Level

- Leading tour groups for up to ten days, catering to all customer needs
- Giving talks about the culture, language and history of the Egyptian outback.
- Assisting with security.
- Preparing tour guide documents.
- Developing and establishing relationships with travel agents


Company Details

Free Lancer

Egypt

N/A

Hospitality/Hotels, Travel and Tourism

N/A

Oct 2009 to Jan 2011 (1 year 3 months)

Education

Tourism Guidance in Egyptian History

Education Details

Tourism Guidance

Egyptian History, Hospitality, Adminastration

Egyptian Higher Institute for Tourism and Hotels, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Egyptian Higher Institute for Tourism and Hotels
2006 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ahmed El-Rafei Sobhe

Egypt

2005

B / Very Good / 75 - 85%

N/A

Ahmed El-Rafei Sobhe
2005

Training and Courses

Training/Course Details

IT Cambridge Diploma

Nov 2015

, Information Systems Institute For Armed Forces

N/A

Training/Course Details

• Travel Agent's Representatives Skills Development

Mar 2012

Ministry of Tourism

N/A

Training/Course Details

Tourism Guidance

Nov 2010

The Egyptian General Tourist Guides Syndicate

N/A

Training/Course Details

Swedish Language

Sep 2009

Scandinavian Culture Center

N/A

Training/Course Details

English Language

Dec 2008

MODLI

N/A

Jobseeker photo

Profile Skills and Keywords

AdminastrationAdministrationAdobe PhotoshopAirlinesArabicAutomotiveAviationCommunication SkillsComputerComputer SoftwareConsumer ServicesCostumer Service AgentCritical ThinkingCustomer SatisfactionCustomer ServiceCustomer SupportCustomer-orientedData EntryDatabase OperatorDetails-orientedDistribution Supervisor, StorekeeperEgyptian HistoryEnglishEnglish LanguageEtisal EgyptFood And Beverage ProductionGeneral Motors EgyptHard WorkerHospitalityHotelsITIT Cambridge DiplomaInternetLogisticsMicrosoft AccessMicrosoft ExcelMicrosoft OfficeMicrosoft WindowsMusicOperations & Archive TechnicianPlannerPublic Relations (PR)QanawatReadingReceptionist And Information ClerkRepresentative And Tour LeaderSoftware DevelopmentSudokuSupportSupportiveSwedish LanguageTime ManagementTour GuideTourismTourism GuidanceTransportationTravelTravel And TourismTravelingYoga Travel Agent's Representatives Skills Development

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

More than 7 years

Microsoft Access

Microsoft Access

: Advanced

: High

:

3-5 years

Computer

Computer

: Advanced

: High

:

5-7 years

Data Entry

Data Entry

: Advanced

: Medium

:

3-5 years

Administration

Administration

: Advanced

: High

:

1-3 years

Communication Skills

Communication Skills

: Intermediate

: Extreme - I love it!

:

3-5 years

Public Relations (PR)

Public Relations (PR)

: Intermediate

: High

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Customer Satisfaction

Customer Satisfaction

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Advanced

: High

:

3-5 years

Customer Support

Customer Support

: Advanced

: High

:

3-5 years

Critical Thinking

Critical Thinking

: Advanced

: High

:

3-5 years

Time Management

Time Management

: Intermediate

: High

:

3-5 years

Key Skills

Planner, Hard worker, Customer-oriented, Details-oriented, Supportive

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