Basic Info

Markus Azer

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Database Operator at IDS-corp

Experience Details

Database Operator

IT/Software Development

Experienced (Non-Manager)

* Query on MySQL
*Reviewing the quality and integrity of the existing data
*Operating and administrating our Software Products day-to-day tasks
*Reporting technical issues to technical team and following up their fixing
*Reporting customer satisfaction issues to management and following up their feedback
*Inserting, Updating and Enhancing our Software Products' data


Company Details

IDS-corp

Cairo, Egypt

11-50 employees

Computer Software

www.ids-corp.com

Mar 2016 to present (1 year 4 months)
Receptionist and Information Clerk at General Motors Egypt

Experience Details

Receptionist and Information Clerk

Administration

Experienced (Non-Manager)

- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Daily report Tenders and sales orders to Fleet Manager.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Hear and resolve complaints from customers or the public.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Maintain shuttle bus schedule.
- Receive payment and record receipts for services.


Company Details

General Motors Egypt (multinational)

Maadi, Cairo, Egypt

More than 1000 employees

Automotive, Automotive

https://www.gmegypt.com

Jan 2014 to Feb 2016 (2 years 1 month)
Costumer Service Agent at Etisal Egypt

Experience Details

Costumer Service Agent

Customer Service/Support

Entry Level

 Responds to telephone inquiries and complaints using standard scripts and procedures.
 Gathers information, researches/resolves inquiries and logs customer calls.
 Communicates appropriate options for resolution in a timely manner.


Company Details

Etisal Egypt (multinational)

Maadi, Cairo, Egypt

More than 1000 employees

Consumer Services

www.etisal-int.com

Feb 2013 to Dec 2013 (10 months)
Representative and Tour Leader at Jackie Tours

Experience Details

Representative and Tour Leader

Tourism/Travel

Experienced (Non-Manager)

- Consistently deliver a high level of customer service and traveler satisfaction.
- Source and contract the Hotels for the business at the lowest total cost while ensuring user specifications, service levels expectations, and quality standards are met.
- Provide leadership for travelers and responsible for their well-being
- Have detailed knowledge of hotels, sights, restaurants, transport, souvenirs, prices, etc.
- Develop a series of information sources and contacts that can be of assistance when required.
- Maintain a valid passport and visa, and stay up to date on any travel restrictions based on his/her nationality.
- Advise travelers on suitable restaurants, additional transport requirements, purchase of souvenirs, etc.
- Provide a report for each trip, in the requested format.


Company Details

Jackie Tours

Heliopolis, Cairo, Egypt

1-10 employees

Airlines/Aviation, Travel and Tourism, Hospitality/Hotels

N/A

Apr 2012 to Jan 2013 (9 months)
Distribution Supervisor, Storekeeper at The Rocks Egypt

Experience Details

Distribution Supervisor, Storekeeper

Logistics/Supply Chain

Entry Level

- Monitoring the quality, quantity, cost and efficiency of the movement and storage of goods.
- Allocating and managing staff resources according to changing needs.
- Liaising and negotiating with customers and suppliers.
- Developing business by gaining new contracts, analyzing logistical problems and producing new solutions.
- Organize the storage and distribution of goods.
- Receives and stores documents and confidential files, maintains record of approved document and confidential file destruction.
- Maintains the warehouse, records area and stores area in a neat and orderly manner.
- Work closely with suppliers to develop relationships, lead supplier benchmarking activity.


Company Details

The Rocks Egypt

Dokki, Giza, Egypt

51-100 employees

Food and Beverage Production

www.therocksegypt.com

Feb 2011 to Sep 2011 (7 months)
Tour Guide at Free Lancer

Experience Details

Tour Guide

Tourism/Travel

Entry Level

 Leading tour groups for up to ten days, catering to all customer needs
 Giving talks about the culture, language and history of the Egyptian outback.
 Assisting with security.
 Preparing tour guide documents.
 Developing and establishing relationships with travel agents


Company Details

Free Lancer

Egypt

N/A

Hospitality/Hotels, Travel and Tourism

N/A

Oct 2009 to Jan 2011 (1 year 3 months)

Education

Tourism Guidance in Egyptian History

Education Details

Tourism Guidance

Egyptian History, Hospitality, Adminastration

Egyptian Higher Institute for Tourism and Hotels, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Egyptian Higher Institute for Tourism and Hotels
2006 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ahmed El-Rafei Sobhe

Egypt

2005

B / Very Good / 75 - 85%

N/A

Ahmed El-Rafei Sobhe
2005

Training and Courses

Training/Course Details

IT Cambridge Diploma

Nov 2015

, Information Systems Institute For Armed Forces

N/A

Training/Course Details

• Travel Agent's Representatives Skills Development

Mar 2012

Ministry of Tourism

N/A

Training/Course Details

Tourism Guidance

Nov 2010

The Egyptian General Tourist Guides Syndicate

N/A

Training/Course Details

Swedish Language

Sep 2009

Scandinavian Culture Center

N/A

Training/Course Details

English Language

Dec 2008

MODLI

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdminastrationAdministrationAdobe PhotoshopAirlinesArabicAutomotiveAviationCommunication SkillsComputerComputer SoftwareConsumer ServicesCostumer Service AgentCritical ThinkingCustomer SatisfactionCustomer ServiceCustomer SupportCustomer-orientedData EntryDatabase OperatorDetails-orientedDistribution Supervisor, StorekeeperEgyptian HistoryEnglishEnglish LanguageEtisal EgyptFood And Beverage ProductionGeneral Motors EgyptHard WorkerHospitalityHotelsITIT Cambridge DiplomaInternetLogisticsMicrosoft AccessMicrosoft ExcelMicrosoft OfficeMicrosoft WindowsPlannerPublic Relations (PR)ReadingReceptionist And Information ClerkRepresentative And Tour LeaderSoftware DevelopmentSudokuSupportSupportiveSwedish LanguageTime ManagementTour GuideTourismTourism GuidanceTransportationTravelTravel And TourismTravelingYoga Travel Agent's Representatives Skills Development

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

More than 7 years

Microsoft Access

Microsoft Access

: Advanced

: High

:

3-5 years

Computer

Computer

: Advanced

: High

:

5-7 years

Data Entry

Data Entry

: Advanced

: Medium

:

3-5 years

Administration

Administration

: Advanced

: High

:

1-3 years

Communication Skills

Communication Skills

: Intermediate

: Extreme - I love it!

:

3-5 years

Public Relations (PR)

Public Relations (PR)

: Intermediate

: High

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Customer Satisfaction

Customer Satisfaction

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Advanced

: High

:

3-5 years

Customer Support

Customer Support

: Advanced

: High

:

3-5 years

Critical Thinking

Critical Thinking

: Advanced

: High

:

3-5 years

Time Management

Time Management

: Intermediate

: High

:

3-5 years

Key Skills

Planner, Hard worker, Customer-oriented, Details-oriented, Supportive

Online Presence

https://eg.linkedin.com/in/markusazerhttps://www.facebook.com/?_rdr=p

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