Basic Info

Marina Helmy

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

CSN Admin at Interact Computer Stores

Experience Details

CSN Admin

Administration, Customer Service/Support

Experienced (Non-Manager)

1- Create HP SP orders on CRM.
2- Create HP SP orders on G-CSN.
3- Create cases on CRM for fake orders.
4- Claiming orders on G-CSN.
5- Close fake cases on CRM.
6- Checking surveys on the fake mails.
7- Updating serials sheet in warranty.
8- Ordering trade orders from G-CSN.
9- Create Good receipt for parts in warranty for PSG team only.


Company Details

Interact Computer Stores

Cairo, Egypt

101-500 employees

Computer and Network Security , Computer Hardware, Information Technology Services

N/A

Jul 2011 to present (5 years 5 months)

Education

BSc in Advertising & public relation department

Education Details

BSc

Advertising & public relation department

faculty of mass communication, cairo university, Egypt

B / Very Good / 75 - 85%

N/A

N/A

faculty of mass communication, cairo university
2006 - 2010
BSc in Public Relations and Advertising

Education Details

BSc

Public Relations and Advertising

Faculty of mass communication cairo university, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Faculty of mass communication cairo university
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Mobtadian Expermental Language school

Egypt

2006

A / Excellent / 85 -100%

N/A

El Mobtadian Expermental Language school
2006

Certifications

Toefl
Jun 2010

Certificate details

Toefl

Jun 2010

N/A

N/A

N/A

N/A

ICDL
Nov 2009

Certificate details

ICDL

Nov 2009

N/A

N/A

N/A

Cairo University

N/A

Training and Courses

Training/Course Details

HR Course

May 2016

Cairo University

N/A

Training/Course Details

Adobe Photoshop

Apr 2007

SMCC

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAdobe PhotoshopAdvertising & Public Relation DepartmentCSN AdminCommunicatorComputer And Network SecurityComputer HardwareComputer SkillsCustomer ServiceCustomer Service SpecialistEnglishFlexibleFrenchHR CourseHandles StressICDLInformation Technology ServicesMicrosoft OfficePublic Relations And AdvertisingSocialSupportSupportiveToefl

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Fluent

French

French

: Advanced

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Computer Skills

Computer Skills

: Advanced

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Customer service Specialist

Customer service Specialist

: Expert

: Extreme - I love it!

:

1-3 years

CSN Admin

CSN Admin

: Intermediate

: High

:

1-3 years

Key Skills

Communicator, Flexible / Adaptive, Social, Handles Stress, Supportive

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