Basic Info

Marina Bassily

6 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Team Support - Syndications , Agency and Security Trustee at African Export-Import Bank

Experience Details

Team Support - Syndications , Agency and Security Trustee

Administration, Project/Program Management, Banking

Experienced (Non-Manager)

SYAG Department duties:

- Preparing monthly ‘’Balance Scorecard’’ performance reports.
- Prepare and coordinate submission of (TOR, Board Reports, and Department Monthly report).
-Support the department with administrative tasks as may be required including typing, filing, proofreading, data entry and report writing.
-Setting Up a department ‘’CRM’’ and categorizing banks, Corporate, Law firms & government.
- Organizing meetings, seminars and training (e.g. the first Afreximbank Forfaiting Training Seminar)
- Preparing and processing invoices and petty Cash on SAP in line with the Bank’s procurement guidelines

Syndication:

- Preparing and reporting the bank’s position and its Syndicate loan market league ranking on a quarterly basis. (E.g. Bloomberg, Thomson Reuters).
- Monitoring and reporting credit insurance compliance obligations in liaise with other departments and insurance brokers.
- Preparing Transaction teasers & updating the deal pipeline with team progress reports.

Agency and security trustee:

- Supporting the process of on-boarding new transactions through the required procedures including KYC, setting up of Agency systems, welcome letters to syndicate members and all other required documentation.
- Monitoring of loan covenants and following up with borrowers on information under taking.
- Distributing Finance documents and loan information to syndicate lenders via ‘’Debt Domain ‘’.
- Coordinating receipt and payment of invoices for the team (Lawyers, Valuers, Technical Advisers etc...)
- Assisting in communicating to all borrowers and lenders confirming completion of condition Precedents.
- Assisting in the coordination of interactions with other parties such as Treasury , origination, other banks , Technical Advisers, Insurance , Collateral Managers, Lawyers and loan Administration regarding the facility.


Company Details

African Export-Import Bank (multinational)

Egypt

501-1000 employees

Banking, Financial Services

N/A

Oct 2016 to present (1 year)
Administrator at African Export-Import Bank

Experience Details

Administrator

Administration

Experienced (Non-Manager)

Acting as an office manager) – Information and Communications Technology Unit at Afrexim bank starting December 2015 till date.


• Preparation and processing of all outgoing and incoming departmental mail for quick delivery and action
• Preparation of Purchase requisitions and purchase orders using the SAP Accounts Payable and SAP Purchasing system
• Preparation of invoices for payment through the SAP Accounts Payable and manually where applicable
• Preparation of petty cash for departmental purchases following the Bank’s procurement guidelines
• Support the department team with administrative and clerical tasks as may be required including typing, filing, proofreading, data entry and report writing.
• Maintain the general filing system for the correspondence and documentation generated from the activities mentioned above in line with the standard filing system for the Bank.
• Assist in the planning and preparation of meetings and conferences for the department as well as coordinate travel arrangements with the Administrative Services department.
• Provide support to the ICT unit including logistics, meeting planning, taking minutes at the meetings and vendor payments
• Maintain and manage ICT asset inventories and disposal of obsolete assets
•Reviewing and managing office budget and Savings.


Company Details

African Export-Import Bank (multinational)

Cairo, Egypt

101-500 employees

Banking

http://afreximbank.com/

Dec 2015 to Aug 2016 (8 months)
Team Leader – Enterprise call center at Orange Egypt

Experience Details

Team Leader – Enterprise call center

Operations/Management

Manager


- Perform regular follow up on 30 Agent’s punctuality & performance in order to increase the call center productivity and decrease the lost call rate.
- Hold regular meetings with team members in order to strengthen their communications & ensure that same objectives are shared among all of them.
- Prepare team members overtime sheets on a monthly basis.
- Follow up on the complaints resolution service level with the concerned departments in order to ensure resolution in an appropriate time as to fulfill promises with the customer.
- Monitor team quality in order to develop it and confirm that it is according to the quality standards.
- Provides on the job training for the call center new hires
- Perform one/one for team members in order to coach, deliver feedback and enhance team member’s skills.
- Extract daily/weekly & monthly reports using BI tool in order to analyze the first call resolution.
- Prepare shift analysis report on daily basis in order to compare the forecasted/ Actual entered calls/ top inquires.


Company Details

Orange Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2015 to Oct 2015 (9 months)
Project manager at Orange Egypt

Experience Details

Project manager

Project/Program Management

Manager

an internal project in Mobinil from Sep 2012 to May 2013
Duties:
The team worked as an interface between the CRM Process Team & Corporate Call Center) & during this period we worked directly with a higher management to support business initiatives by recommending needed improvements for both long and short terms objectives.
Ex: An internal team site has been created on our intranet including new handling rules & applications guide.


Company Details

Orange Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Sep 2012 to May 2013 (8 months)

Education

Bachelor's Degree in Business Administration

Education Details

Bachelor's Degree

Business Administration

Faculty of Commerce, Ain Shams University, Egypt

Not specified

N/A

N/A

Faculty of Commerce, Ain Shams University
2005 - 2010

Training and Courses

Training/Course Details

• Customer Experience: Sales through Service.

Nov 2013

Quest

N/A

Training/Course Details

Balanced Communication.

Aug 2015

Quest

N/A

Training/Course Details

SAP Accounts Payables and Purchasing

Dec 2015

Edraky

N/A

Training/Course Details

Time Management: Analyzing your use of time.

Sep 2015

E-Learning

N/A

Training/Course Details

• Problem Solving: Determining and building your strengths.

Dec 2014

E-Learning

N/A

Training/Course Details

• Taking Action for performing under pressure.

Dec 2014

E-Learning

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

AdministrationAdministratorAfrican Export-Import BankArabicArtBSCXBalanced Communication.BalletBankingBusiness AdministrationCreativeCustomer SatisfictionCustomer-orientedDancingDebtdomainEnglishFinancial ServicesFrenchHuman RightsInitiativeLeaderListening To MusicManagementMicrosoft ExcelMicrosoft OutlookOracleOrange EgyptPhotographyProblem SolverProcess EnhancementProgram ManagementProjectProject ManagerSAPSAP Accounts Payables And PurchasingSiebelSocial ServicesTeam Leader Enterprise Call CenterTeam Support - Syndications , Agency And Security TrusteeTelecommunicationsTime Management: Analyzing Your Use Of Time.Writing Poems Customer Experience: Sales Through Service. Problem Solving: Determining And Building Your Strengths. Taking Action For Performing Under Pressure.

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Intermediate

: Beginner

: Beginner

Tools and Technologies

SAP

SAP

: Advanced

: High

:

Less than 1 year

Siebel

Siebel

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

3-5 years

BSCX

BSCX

: Advanced

: High

:

3-5 years

Oracle

Oracle

: Advanced

: High

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

3-5 years

Debtdomain

Debtdomain

: Advanced

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Process Enhancement

Process Enhancement

: Beginner

: Medium

:

Less than 1 year

Key Skills

Leader, Customer-oriented, Creative, Initiative, Problem Solver

Online Presence

https://www.linkedin.com/in/marina-bassily-550800103?trk=nav_responsive_tab_profilehttps://www.facebook.com/marina.bassilyhttps://www.instagram.com/dandorma/

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