MA
Marina Antony
Reservations Specialist at MG Nefertiti Hotel
Work Experience
MG Nefertiti Hotel
Jun 2023 - Present -1 yr, 11 months
- Job Details:Making reservations for customers based on their various requirements and budgetary allowances. Checking the availability of accommodation or transportation on the customers’ desired travel dates. Helping plan travel itineraries by suggesting local tourist attractions and places of interest. Processing payments and sending confirmation details to customers. Sorting out any issues that may arise with bookings or reservations. Selling and promoting reservation services. Answering any questions customers might have about the reservation process. Up-selling, when appropriate, by informing customers of additional services or special packages. Providing support to customers who may need to amend or cancel a reservation. Knows the type of rooms available as well as their location and layout. Creates and maintains reservation records by date of arrival and alphabetical listing. Always maintains a clean and neat appearance for the work area. Tracks future room availability based on reservations. Configuring rates on the hotel’s property management system. Notify the local police to provide the necessary protection for foreigners. Enter and track all types of hotel invoices.
Online Graphic Designer
May 2021 - May 2023 -2 yrs
- Job Details:Come up with ideas for visuals based on the instructions. Make initial versions of the designs and show them to others. Create illustrations, logos, and other designs using computer programs or by hand. Make sure the final graphics and layouts look good and match the brand.
MG Nefertiti Hotel
- Job Details:Greeting guests on arrival to the hotel and making them instantly feel at ease. Processing check-ins and explaining key facilities within the hotel including on-site restaurant. Taking bookings and recording all details in our system. Providing advice and information about local attractions, restaurants and transport options. Creating final bills at check-out and processing payments. Taking messages and passing them on to guests promptly. Dealing with guest complaints or issues in a timely and professional manner. Liaising with housekeeping staff to ensure rooms are available for check-in.
Skills
Languages
Arabic
FluentEnglish
Beginner