Basic Info

Marianne Youssef

9 years

Alexandria, Egypt

Bachelor's Degree

Manager

Work Experience

HR & Admin Manager at AL Garas for Spices & Herbs

Experience Details

HR & Admin Manager

Human Resources, Administration

Manager

Acting as a link between management and employees by handling questions, interpreting and
administering contracts and helping resolve work-related problems.
- Managing the full life cycle of recruiting, open to close.
- Planning, organizing, directing, controlling and coordinating the personnel.
- Interpreting and explaining human resources policies, procedures, laws, standards and
regulations.
- Maintaining employment records of new hires, termination, leaves, and transfers using human
resources management system software Oracle.
- Providing current and prospective employees with information about policies, job duties,
working conditions, wages and employee benefits.
- Verifying attendance, hours worked, and pay adjustments, and post information onto
designated records.
- Maintaining and updating human resources documents, employee handbooks or directories and
performance evaluation forms.
- Representing the company and the CEO at personnel-related hearings and investigations and
meeting.
- Planning and coordinating the training and development activities.
- Managing the 2 admin specialists in office and factory.
Achievements:
- Created an updated data base for employees
- Decreased the overtime budget during my first 3 months.
- Created Company Hierarchy and work process for all staff
- Created Job Description for each employee to explain his part of the process
- Integrated the Performance management concept in each department.
- Prepared along with the Quality Manager for the Sedex Audit and passed with a great audit.


Company Details

AL Garas for Spices & Herbs

Alexandria, Egypt

51-100 employees

Agriculture/Fishing/Farming

N/A

Aug 2016 to present (1 year 2 months)
Talent Acquisition and Recruitment Specialist – MENA Region Nov.2014 – till Now at Sutherland Global Services

Experience Details

Talent Acquisition and Recruitment Specialist – MENA Region Nov.2014 – till Now

Human Resources

Experienced (Non-Manager)

Main Duties & Tasks:
•Manage full life cycle recruiting, open to close
•Network through Industry Contacts, Social Media, Association Memberships, trade groups and employees
•Maintain relevant and engaging social media presence
•Work with hiring managers to understand job profile and key success factors in order to effectively target candidates likely to succeed.
•Ensure the hiring of best quality to ensure the right number of hires graduate to production on time
•Set accurate expectations with applicants
•Use behavioral and pre-hire assessments to maximize leads with best fit
•Develop and execute recruiting plans
•Coordinate and implement recruiting initiatives
•Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.
•Build networks to find qualified passive candidates
•Develop working relationships to aid in recruiting
•Assist in preparing and sending offer packages, on-boarding paperwork
•Assist in working with Coordinator to provide all new hire documentation, ensure all is completed
•Maintain all pertinent applicant data in Applicant Tracking System


Company Details

Sutherland Global Services

Alexandria, Egypt

More than 1000 employees

Business Services - Other

www.sutherlandglobal.com

Nov 2014 to Nov 2015 (1 year)
Technical Support – Bell Canada, Business Internet Dept at Sutherland Global Services

Experience Details

Technical Support – Bell Canada, Business Internet Dept

Customer Service/Support

Experienced (Non-Manager)

Under general supervision, in a 24/7 in-bound call center environment, Technical Support Representatives provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Representatives are also required to achieve assigned sales targets during these calls. Accordingly, the Technical Support agent must have the following skills:
• Proper phone etiquette;
• Ability to speak and write clearly and accurately;
• Demonstrated proficiency in typing and grammar;
• Knowledge of relevant software computer applications and equipment;
• Knowledge of customer service principles and practices;
• Effective listening skills;
• Willingness to co-operate with others and work to the greater good;
• Multi-tasking capabilities;
• Minimum 12 hours of weekend working availability on a Saturday or Sunday

Main Duties & Tasks
• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients;
• Research required information using available resources;
• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Redirect problems to appropriate resource;
• Accurately process and record call transactions using a computer and designated tracking software;
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
• Organize ideas and communicate oral messages appropriate to listeners and situations;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates.


Company Details

Sutherland Global Services

Alexandria, Egypt

More than 1000 employees

Business Services - Other

www.sutherlandglobal.com

Nov 2012 to Oct 2014 (1 year 11 months)
Sales Coordinator at SOPREMA Egypt

Experience Details

Sales Coordinator

Administration

Entry Level

Handle the orders from the Export Dept. - Soprema international. Gather all the data needed from different departments to fulfil clients’ orders. Coordinate with all departments (Custom Clearance, Logistics and Production) to load the order on the defined date and with no mistakes, accordingly, the sales coordinator must have the following skills:
Selling : Handling customers' needs, and adding value to their wants
Communication : Coordination with several depts.
Teamwork : Working with different teams to fulfill customers’ needs.


Company Details

SOPREMA Egypt (multinational)

Alexandria, Egypt

N/A

Construction - Industrial Facilities and Infrastructure

www.soprema.ca

Feb 2010 to Apr 2012 (2 years 2 months)
Executive Secretary at SOPREMA Egypt

Experience Details

Executive Secretary

Administration

Entry Level

The executive secretary is managing the office of the Managing Director of the whole factory of Borg El Arab in Alex. S/he is in charge of all the hotel reservations and airline tickets for the entire group. S/he responsible for all the personnel issues, and the financial revisions of the reports presented to the MD office.


Company Details

SOPREMA Egypt (multinational)

Alexandria, Egypt

More than 1000 employees

Construction - Industrial Facilities and Infrastructure

www.soprema.ca

Apr 2009 to Feb 2010 (10 months)
Customer Service Agent – Videotron at Xceed

Experience Details

Customer Service Agent – Videotron

Customer Service/Support

Entry Level

Main skills needed to perform this job:
Selling : Developing customer base & maintains existing ones
Analytical : Conducting regular analysis on customers’ portfolios
Communication : Handling customer inquiries, complaints and billing issues

Which should be considered and done within every incoming call, should be able to handle all customers inquiries, resolves his troubles, then offering new products.


Company Details

Xceed

Cairo, Egypt

501-1000 employees

Business Services - Other

N/A

Oct 2008 to Apr 2009 (6 months)

Education

College Diploma in HRM

Education Details

College Diploma

HRM

Notting Hill College, United Kingdom

B / Very Good / 75 - 85%

HR Management and Strategic Planning

N/A

Notting Hill College
2017 - 2017
Bachelor of Arts in french Litteratures

Education Details

Bachelor of Arts

french Litteratures

University of Alexandria, Egypt

Not specified

N/A

N/A

University of Alexandria
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

College Notre Dame De Sion

Egypt

2004

B / Very Good / 75 - 85%

N/A

College Notre Dame De Sion
2004

Certifications

HRM Diploma
May 2017

Certificate details

HRM Diploma

May 2017

81 out of 100

N/A

N/A

Notting Hill College

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAgricultureArabicBusiness Services - OtherConstruction - Industrial Facilities And InfrastructureCraftsCustomer ServiceCustomer Service Agent VideotronDancingEnglishEvent PlanningExecutive SecretaryFarmingFishingFrenchFrench LitteraturesHR & Admin ManagerHRMHRM DiplomaHard WorkerHuman ResourcesLeaderMS ExcelMS WordPaintingPlannerProblem SolverRouter ConfigurationSOPREMA EgyptSales CoordinatorSingingSpanishSquashSupportSupportiveSwimmingTalent Acquisition And Recruitment Specialist MENA Region Nov.2014 Till NowTechnical Support Bell Canada, Business Internet DeptTennisTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Fluent

: Fluent

Spanish

Spanish

: Advanced

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Router configuration

Router configuration

: Expert

: Extreme - I love it!

:

1-3 years

MS Word

MS Word

: Advanced

: High

:

3-5 years

MS Excel

MS Excel

: Intermediate

: High

:

1-3 years

Fields of Expertise

Event Planning

Event Planning

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Planner, Hard worker, Problem Solver, Supportive

Online Presence

    Public Profile         https://eg.linkedin.com/pub/marianne-samuel/a9/a5/734

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