Basic Info

Marianne Nagib

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Client Relatins Specialist at Orange

Experience Details

Senior Client Relatins Specialist

Operations/Management

Experienced (Non-Manager)

- Managing daily operation of customer transfer protocol between
Orange and TEData (competitor service provider).
- Responsible for a team of two.
-Keeps management informed by submitting activity and results
reports, such as daily requests reports, weekly work plan, and monthly
and annual analysis.
-Monitors competition by gathering current marketplace information on
pricing, products, new products, delivery schedules and installation
techniques.
-Recommends changes in products, service, and policy by evaluating
results and competitive developments.
-Handling enormous count of customer data within Customer Relation
Management system to provide continuous reporting to Sales and
marketing team.
-Handling Key accounts since the beginning of sale order till activation.
-Resolves customer complaints by investigating problems; developing
solutions; preparing reports; making recommendations to management.
-Provides historical records by maintaining records on area and
customer sales.


Company Details

Orange

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2016 to present (1 year 5 months)
Sales Support Specialist at Orange

Experience Details

Sales Support Specialist

Customer Service/Support, Operations/Management, Sales/Retail

Experienced (Non-Manager)

-Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
-Provide data and guides to help the sales team.
-Develop and monitor performance indicators.
-Manage sales tracking tools and report on important information
Keep record of sales trends.
-Liaise with account managers to develop specific sales strategies.
-Coordinating with sales to cover new product and feature launches and ensure sales team is on board.
-Review pending orders and specific customers requests to ensure. excellent customer service and customer experience
Suggest sales process improvements.


Company Details

Orange (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2015 to Feb 2016 (1 year)
Technical support agent at LinkDotNet

Experience Details

Technical support agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

LinkDotNet

Cairo, Egypt

N/A

Information Technology Services

http://www.linkdsl.com/

Nov 2013 to Feb 2015 (1 year 3 months)

Achievements


Being a pre-masters student depends mainly about how good Are you as a researcher, this experience gave me the ability and the chance to learn how to get what I want through searching either in books or on internet or even in people and how to mix it all to get a clue. -Below is a link for four of my researches that were viewed or downloaded by more than 3,800 User. https://shams.academia.edu/MarianneNaiem

Education

Bsc in egyptology

Education Details

Bsc

egyptology

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2008 - 2012

Certifications

Certificate details

Customer relationship management

Jul 2016

N/A

N/A

N/A

RITI

N/A

Training and Courses

Training/Course Details

French Course

Oct 2016

Institut français d'Égypte

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicBooksBusiness DevelopmentBusiness-orientedCRMCSS3CommunicatorCreativeCustomer Relationship ManagementCustomer ServiceCustomer-orientedEgyptologyEnglishFrenchFrench CourseHTMLInformation Technology ServicesManagementMicrosoft OfficeOrangeRetailSalesSales AgentSales Support SpecialistSenior Client Relatins SpecialistSupportTechnical SupportTechnical Support AgentTechnologiesTelecommunicationsTravel

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

French

French

: Advanced

: Intermediate

: Advanced

: Beginner

Tools and Technologies

HTML

HTML

: Expert

: Extreme - I love it!

:

Less than 1 year

CRM

CRM

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

CSS3

CSS3

: Expert

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

technical support

technical support

: Expert

: High

:

1-3 years

sales agent

sales agent

: Expert

: High

:

Less than 1 year

Key Skills

Analytical, Business-oriented, Communicator, Customer-oriented, Creative

Online Presence

https://www.facebook.com/Marianne.Naiem

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