Basic Info

Ahmed Mansour

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Care Supervisor & Social Media Specialist at Kabbani Furniture

Experience Details

Customer Care Supervisor & Social Media Specialist

Administration, Media/Journalism/Publishing, Customer Service/Support

Experienced (Non-Manager)

• providing help and advice to customers using your organization’s products or services;
• communicating courteously with customers by telephone, email, letter and face to face;
• investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
• handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
• issuing refunds or compensation to customers;
• writing reports analyzing the customer service that your organization provides;
• Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
• Create editorial calendars and syndication schedules
• Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions
• developing feedback or complaints procedures for customers to use;
• improving customer service procedures, policies and standards for your organization or department;
• meeting with other managers to discuss possible improvements to customer service;
• being involved in staff recruitment and appraisals;
• training staff to deliver a high standard of customer service;
• leading or supervising a team of customer service staff;
• learning about your organization’s products or services and keeping up to date with changes
• Responsible for Company website and Facebook Page.


Company Details

Kabbani Furniture (multinational)

Cairo, Egypt

More than 1000 employees

Furniture

http://kabbanifurniture.com/index.php?route=common/home

Aug 2015 to present (2 years 2 months)
Recruitment specialist at Egyptian talents

Experience Details

Recruitment specialist

Human Resources

Entry Level

o Screen candidates resumes and job applications
o Monitor and apply HR recruiting best practices
o Utilize the Internet for recruitment.
o --Post positions to appropriate Internet sources.
o --Improve the company website recruiting page to assist in recruiting.
o --Research new ways of using the Internet for recruitment.
o --Use social and professional networking sites to identify and source candidates


Company Details

Egyptian talents

Cairo, Egypt

1-10 employees

Human Resources

https://www.facebook.com/egyptiantalents.egypt/?pnref=lhc

Jan 2017 to present (9 months)
Senior Customer Care at PTD Egypt

Experience Details

Senior Customer Care

Customer Service/Support, Training/Instructor

Experienced (Non-Manager)

• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.
• Close out or open call records.
• Compile reports on overall customer satisfaction.
• Read from scripts.
• Handle changes in policies or renewals.


Company Details

PTD Egypt

Cairo, Egypt

11-50 employees

Training and Coaching, Education

N/A

Jan 2015 to Aug 2015 (7 months)
Customer Relation at LGE Egypt at LG

Experience Details

Customer Relation at LGE Egypt

Customer Service/Support, Administration

Entry Level

• Help promote the company
• Refer products based on customer potential when possible and maintain good relation with customers while working on increasing the customers’ base through getting NTB referrals from the walk in customers.
• Migration of customers to alternative channels and managing the customer traffic in the lobby to reduce customer load on the Tellers area
• Inform customers about services that could suit them
• Suggesting products they may be interested in
• Putting them in touch with someone senior should they need it


Company Details

LG (multinational)

Cairo, Egypt

More than 1000 employees

Electronics and Semiconductors

http://www.lg.com/eg_ar

Jan 2013 to Jan 2015 (2 years)

Education

BA in Accountant

Education Details

BA

Accountant

New Cairo Academy, Egypt

B / Very Good / 75 - 85%

N/A

N/A

New Cairo Academy
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

ELS

Egypt

2005

C / Good / 65 - 75%

N/A

ELS
2005

Certifications

Certificate details

Human Resources

Sep 2015

78.6 out of 100

N/A

N/A

Auc

N/A

Training and Courses

Training/Course Details

Human Resource

Feb 2013

AUC

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountantAdaptiveAdministrationArabicCustomer Care Supervisor & Social Media SpecialistCustomer Relation At LGE EgyptCustomer ServiceEditorialEducationElectronics And SemiconductorsEnglishFlexibleFurnitureHard WorkerHuman ResourceHuman ResourcesHuman Resources (HR)JournalismKabbani FurnitureLGLeaderManagementMediaMicrosoft OfficeMusicOrganizerProblem SolverPublishingRecruitmentRecruitment SpecialistSalesSenior Customer CareSocial MediaSupportTrainingTraining And Coaching

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Sales

Sales

: Advanced

: High

:

1-3 years

Management

Management

: Advanced

: High

:

3-5 years

Social Media

Social Media

: Advanced

: Extreme - I love it!

:

1-3 years

Human Resources (HR)

Human Resources (HR)

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

training

training

: Advanced

: Extreme - I love it!

:

1-3 years

editorial

editorial

: Advanced

: Extreme - I love it!

:

1-3 years

recruitment

recruitment

: Advanced

: Extreme - I love it!

:

1-3 years

Management

Management

: Advanced

: High

:

3-5 years

Social media

Social media

: Advanced

: High

:

1-3 years

Key Skills

Leader, Hard worker, Organizer, Problem Solver, Flexible / Adaptive

Online Presence

https://www.facebook.com/Mannsouur

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