Manisha Patel

Scrum Master

• Job Details:Worked as Scrum Master with responsibilities of project management, release management, L1 and L2 support, and PowerApps developer. Handled project sprints (planning, review and retrospective) in Azure DevOps, Kanban, Jira. Managing releases, issues and alert tracker reports from different tools like Splunk, Remedy, Dynatrace, and Moogsoft. Developed multiple forms using PowerApps as per client request(s). Onboarding and offboarding of teams with all the required credentials for onshore and offshore.

JavaScript Teacher/Mentor

• Job Details:Worked as a JavaScript instructor/teacher at professional level. Worked on multiple JavaScript applications and uploaded in GitHub. Also worked as a mentor providing instructions to new teachers.

Application Support Engineer

• Job Details:Worked as an engineer with application support roles and responsibilities of L1 and L2 support management on ServiceNow and Sitecore CMS 7.2, 8.2, integrated with Microsoft Azure for various projects. Worked on AEM (Adobe Experience Manager) CMS for project atmosphere. Handled multiple incidents, change requests and problem tickets for applications based on Sitecore CMS.