Manisha Indraganti

Senior Success Guide

Visakhapatnam

Salesforce

Jan 2024 - Jul 2024 -6 months

Job Details:Facilitated open communication between management and staff during change initiatives, easing transitions and minimizing disruptions. Created an internal knowledge-sharing platform where employees could share best practices and collaborate on projects more effectively. Developed comprehensive job aids and resources for employees to reference post-training, enhancing knowledge retention over time. Improved employee retention rates through engaging and interactive training sessions. Collaborated with cross-functional teams to identify skill gaps and develop targeted training initiatives.

HSBC

Jan 2015 - Jan 2024 -9 yrs

Job Details:Supported learning & development work with LXP and LMS provider to remain updated on system specifications and enhancements. Acted as first point of contact, triaging, providing query resolution, analytical support & advice to support process deliverables. Updated and maintained the information in content management system. Planned and executed new project requirements in terms of training, content, quality metrics and deliverables. Implemented various learning methods companywide (e.g. coaching, job-shadowing, online training etc.). Designed and delivered e-learning courses, workshops and other trainings to various parts of the business & across levels.