Manar Sherif Elmassah

Service Performance ManagerFull Time

• Job Details:-Supporting product performance initiatives which allow local entities to improve their service experience for the customers, vendors and riders. -Coordinate and project manage the roll-out of new products and features aiming at improving the service quality as well as efficiency. -Monitor the product performance and usage of the solutions that are implemented for optimization with supporting analysis. -Translate local needs into specific requests and then collaborate with the respective Service teams to ensure delivery and proper functionality of features and tools.

Operations Analytics AssociateFull Time

• Job Details:- Co-leading B2G Plagiarism task-force, that successfully structured the KPIs and metrics for plagiarism performance in B2G. - Responsible for data visibility, reporting, and performance management and interventions for B2G plagiarism. - Responsible for evaluating and selecting student applications for government scholarship programs. - Responsible for students sessions distribution and performance managing of the student satisfaction metric.

Supply Chain Business AnalystFull Time

• Job Details:Supporting the supply forecasting team || Central Inventory Management Reporting ● Work with the management to prioritize business data needs and defining new reporting process improvement opportunities. ● Creating and automating new routine reports and data analysis processes. ● Successfully migrating the Central Inventory Management department's reporting process from the legacy system to Amazon's system and data warehouse. ● Querying data using SQL, then Identify, analyze, and interpret trends or patterns in complex data sets to help with the decision making process.