Manar Abdullah helal

Senior Network & Security EngineerFull Time

• Job Details:Design, install, configure and document Enterprise level networks and devices according to Business requirements Plan, implement and provide primary support of disaster recovery and backup of network infrastructure, implementation of network security policies and network performance. Validate network specifications and network equipment configurations based upon business requirements. Provide after-hours network support as required Engineer solutions for complex networking challenges through detail analysis. Provide strong customer service and facilitate collaboration between project teams and clients. Ensure that all documentation on process and procedures are available and updated regularly Train and mentor technical staff and co-workers.

Network EngineerFull Time

• Job Details:Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Resolve Cisco voip issue Respond to queries either in person or over the phone. Write training manuals. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.  Conduct testing and inspections of products, services, or processes to evaluate quality or performance.  Troubleshooting wide area networks, servers and routers, local area networks, VPN, firewall and switches.  Model and forecast LAN traffic to ensure sufficient capacity is in place to meet growth.  Analyze all security problems on network and develop new technologies to cater it.

Support Professional Agent/part time-overnight shiftFull Time

• Job Details:• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more. • Setting up new user’s accounts and profiles and dealing with password issues. • Responding within agreed time limits to call-outs. • Working continuously on a task until completion (or referral to third parties, if appropriate . • Prioritising and managing many open cases at one time. • Talking staff/clients through a series of actions over the telephone to help set up systems or resolve issues. • Installing and configuring the Satellite radio hardware applications. • Monitoring and maintaining computer systems and networks.