Basic Info

Manar helal

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Network Engineer at Centro Global Solutions

Experience Details

Network Engineer

IT/Software Development

Experienced (Non-Manager)

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Resolve Cisco voip issue
Respond to queries either in person or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
 Conduct testing and inspections of products, services, or processes to evaluate quality or performance.
 Troubleshooting wide area networks, servers and routers, local area networks, VPN, firewall and switches.
 Model and forecast LAN traffic to ensure sufficient capacity is in place to meet growth.
 Analyze all security problems on network and develop new technologies to cater it.


Company Details

Centro Global Solutions (multinational)

Maadi, Cairo, Egypt

501-1000 employees

Telecommunications

www.centrogs.com

Apr 2013 to present (4 years 3 months)
Support Professional Agent/part time-overnight shift at Stream Global Services

Experience Details

Support Professional Agent/part time-overnight shift

Customer Service/Support

Experienced (Non-Manager)

• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
• Setting up new user’s accounts and profiles and dealing with password issues.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate .
• Prioritising and managing many open cases at one time.
• Talking staff/clients through a series of actions over the telephone to help set up systems or resolve issues.
• Installing and configuring the Satellite radio hardware applications.
• Monitoring and maintaining computer systems and networks.


Company Details

Stream Global Services (multinational)

Cairo, Egypt

101-500 employees

Consumer Services

wwww.stream.com

May 2011 to Mar 2013 (1 year 10 months)
Technical Support Engineer at Blumax Company

Experience Details

Technical Support Engineer

Engineering - Telecom/Technology

Entry Level

• Places hardware into production by establishing connections; entering necessary commands.
• Maximizes use of hardware and software by training users; interpreting instructions; answering questions.
• Maintains system capability by testing computer components
• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
• Evaluates system potential by testing compatibility of new programs with existing programs.
• Evaluates expansions or enhancements by studying work load and capacity of computer system
• Working on all Surveillance systems ( CCTV – Detection-time attendance&Access Controlling –Barriers – Blockers – Parking ).


Company Details

Blumax Company (multinational)

Cairo, Egypt

51-100 employees

Information Technology Services, Business Supplies and Equipment

www.blumax.com

Feb 2011 to Dec 2012 (1 year 10 months)
Software Engineer/project period at It Worx

Experience Details

Software Engineer/project period

IT/Software Development

Entry Level

 Defining and confirming the project goals and objectives, identifying tasks
and how goals will be achieved, quantifying the resources needed, and
determining budgets and timelines for completion.
 Drawing up a detailed plan for how to achieve each stage of the project
 Compile and write documentation of program development and subsequent
revisions, inserting comments in the coded instructions so others can
understand the program.


Company Details

It Worx (multinational)

Cairo, Egypt

101-500 employees

Computer Software, Computer Networking

www.itworx.com

May 2010 to Dec 2010 (7 months)

Achievements

See Achievements

__I have achievements in my university ..(Graduation project) __In my First work (create software and hardware manual for the first time for unknow equipment with a huge software ) __I got 52 contracts to my previous work. __I got many courses in decoration.

Education

Bachelor of Engineering in Electrical Communication

Education Details

Bachelor of Engineering

Electrical Communication, , Computer Science

Banha University ,Shoubra, Egypt

C / Good / 65 - 75%

Image Processing --CCNA--Compiler--Oracle Database --Java--Java script --HTML--Computer Science---Neural Networks---engineer drawing---math--physics --chemistry---mechanics ...etc

N/A

Banha University ,Shoubra
2005 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elsalam Experimental language school

Egypt

2005

A / Excellent / 85 -100%

N/A

Elsalam Experimental language school
2005

Certifications

Java
Sep 2006

Certificate details

Java

Sep 2006

Very Good

N/A

N/A

Yat

N/A

java script ,,,HTML
Sep 2007

Certificate details

java script ,,,HTML

Sep 2007

very good

N/A

N/A

Armed forces institute

N/A

Antenna Setting
Jun 2009

Certificate details

Antenna Setting

Jun 2009

Training

N/A

N/A

Audio and television Building

N/A

CCNA
May 2015

Certificate details

CCNA

May 2015

958 out of 1000

N/A

CSCO12791585

cisco

N/A

Ccna security
Jul 2015

Certificate details

Ccna security

Jul 2015

N/A

N/A

N/A

cisco

Online training-self study

Training and Courses

Java at YAT
Jun 2007

Training/Course Details

Java

Jun 2007

YAT

JAVA JSDK

sales and marketing at Amcham
May 2010

Training/Course Details

sales and marketing

May 2010

Amcham

online training

soft skills communication at Stream Global Services
May 2011

Training/Course Details

soft skills communication

May 2011

Stream Global Services

Deal with customers ,,

Antenna setting at Audio and video Building
Sep 2007

Training/Course Details

Antenna setting

Sep 2007

Audio and video Building

N/A

Internet Techincal Support at Vodafone Egypt
Apr 2013

Training/Course Details

Internet Techincal Support

Apr 2013

Vodafone Egypt

working on all ADSL services working on all mobile phones [blackberry,iphone,samsung,] working on internet issues via computers, laptop (Apple, Microsoft ,Linux)

DNS/DHCP/ACTIVE DIRECTORY at online training
Jan 2014

Training/Course Details

DNS/DHCP/ACTIVE DIRECTORY

Jan 2014

online training

how to configure, maintain ,and install Dhcp/active directory

c++ at cairo university
Sep 2008

Training/Course Details

c++

Sep 2008

cairo university

N/A

lync / .net at online training
Oct 2013

Training/Course Details

lync / .net

Oct 2013

online training

N/A

ITIl v3 at online training
Jun 2014

Training/Course Details

ITIl v3

Jun 2014

online training

Management skills

SQL. Oracle database at online training
Mar 2013

Training/Course Details

SQL. Oracle database

Mar 2013

online training

Database skills

Microsoft Windows server at online training
Aug 2013

Training/Course Details

Microsoft Windows server

Aug 2013

online training

All features under it also working on cloud and exchange services

ITIL Service design at online training
Jul 2014

Training/Course Details

ITIL Service design

Jul 2014

online training

N/A

CCNA Security at CBT nuggets
Feb 2016

Training/Course Details

CCNA Security

Feb 2016

CBT nuggets

N/A

Ccnp switching at CBT nuggets
May 2016

Training/Course Details

Ccnp switching

May 2016

CBT nuggets

N/A

Ccnp security firewall 642-618 at CBT nuggets
Oct 2016

Training/Course Details

Ccnp security firewall 642-618

Oct 2016

CBT nuggets

N/A

Ccnp security VPN 642-648 at CBT nuggets
Nov 2016

Training/Course Details

Ccnp security VPN 642-648

Nov 2016

CBT nuggets

N/A

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Last update was today

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Profile Skills and Keywords

,Computer ScienceAntenna SettingArabicBlumax CompanyBusiness Supplies And EquipmentC#C++CCNACcna SecurityCcnp Security Firewall 642-618Ccnp Security VPN 642-648Ccnp SwitchingCentro Global SolutionsComputer NetworkingComputer SkillsComputer SoftwareConsumer ServicesCustomer ServiceCustomer SupportDNS/DHCP/ACTIVE DIRECTORYDrawingElectrical CommunicationEnglishFortigateFrenchHTMLHard WorkerITITIL Service DesignITIl V3Information Technology ServicesInternetInternet Techincal SupportIt WorxJavaJava SEJava Script ,,,HTMLJavaScriptLync / .netMicrosoft OfficeMicrosoft SQL Server 2008Microsoft WindowsMicrosoft Windows ServerMySQLNetwork EngineerNetworks(LAN-WAN)OrganizerPfsense 2.2.6/2.2.4Presentation SkillsPresenterProblem SolverProblem SolvingProject CoordinationProject ManagementSEOSQL. Oracle DatabaseSalesSales And MarketingSecurity MachinesSoft Skills / CommuincationSoft Skills CommunicationSoftware DevelopmentSoftware Engineer/project PeriodSoftware EngineeringSportsStream Global ServicesSupportSupport Professional Agent/part Time-overnight ShiftSupportiveSwimmingTechnical IssuesTechnical Support EngineerTelecommunicationsTravelUTMVmware ,EsXi

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Beginner

: Intermediate

: Intermediate

Tools and Technologies

Customer Support

Customer Support

: Expert

: High

:

1-3 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

javaScript

javaScript

: Advanced

: Medium

:

1-3 years

HTML

HTML

: Advanced

: High

:

1-3 years

Presentation Skills

Presentation Skills

: Advanced

: High

:

1-3 years

Problem Solving

Problem Solving

: Advanced

: High

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

5-7 years

MySQL

MySQL

: Intermediate

: High

:

1-3 years

UTM

UTM

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Microsoft SQL Server 2008

Microsoft SQL Server 2008

: Beginner

: Medium

:

Less than 1 year

C#

C#

: Beginner

: Medium

:

Less than 1 year

Java SE

Java SE

: Beginner

: Medium

:

1-3 years

Sales

Sales

: Beginner

: Medium

:

1-3 years

Project Management

Project Management

: Beginner

: Medium

:

1-3 years

Vmware ,EsXi

Vmware ,EsXi

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Customer Support

Customer Support

: Expert

: High

:

1-3 years

soft skills / commuincation

soft skills / commuincation

: Advanced

: High

:

1-3 years

Software Engineering

Software Engineering

: Advanced

: High

:

5-7 years

Security Machines

Security Machines

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Networks(LAN-WAN)

Networks(LAN-WAN)

: Advanced

: Extreme - I love it!

:

1-3 years

Technical issues

Technical issues

: Advanced

: Extreme - I love it!

:

More than 7 years

Project Coordination

Project Coordination

: Intermediate

: High

:

1-3 years

Pfsense 2.2.6/2.2.4

Pfsense 2.2.6/2.2.4

: Intermediate

: High

:

Less than 1 year

SEO

SEO

: Beginner

: Medium

:

Less than 1 year

fortigate

fortigate

: Beginner

: High

:

Less than 1 year

Key Skills

Hard worker, Presenter, Organizer, Problem Solver, Supportive

Online Presence

Manar AbdullahManar Abdullah

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