Basic Info

Manar Abdelaziz

11 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Operations at B2B

Experience Details

Operations

Administration

Experienced (Non-Manager)

Attendance & Vacation forms.
Leads & Referrals cycle (Buyers & Sellers).
Handling leads follow up & complaints with Customer Care.
Sending monthly leads to Customer care With Agents’ feedback.
Responsible for the retail request sheet & Match Making.
Leads Efficiency Report.
CILs, Reservation cycle & Updating presentations.
Required leads reports for the above projects.
Follow up Contract dates for the projects.
Weekly Reports Cycle. (buyers & Sellers).
Updating Commercial Database from buyers team reports.
Sending new properties to marketing on weekly basis.
Classify sellers Inventory.
Responsible for Buyer agreements.
Manage buyers meeting agenda & minutes.
Outside Brokers
Call Center
Floor schedule (events, weekend,..)
TCRs
Marketing
Resignation Forms
Signatures & Business Lines check
Templates.
Sales Evaluations
Quarterly Targets
Closing Report
Quarter analysis.
Quarter commission scheme.
CRM.
Warning letters.
Meetings presentations.


Company Details

B2B

Cairo, Egypt

51-100 employees

Real Estate/Property Management

N/A

Sep 2016 to present (11 months)
Sales Operation Manager at Go Green Real Estate

Experience Details

Sales Operation Manager

Administration, Customer Service/Support, Operations/Management

Manager

Creating all company reports for all departments (Admin – Residential- Commercial).
Coordinate management meetings for all departments (Admin – Residential- Commercial).
Managing customer satisfaction calls.
Managing Pre-Sale calls.
Managing e- marketing channels (Facebook – Instagram – Tweeter – LinkedIn – MLSEG - Aqarmap).
Managing SMS campaigns.
Manage all administration reports.
Managing CRM database.
Managing events & exhibitions.


Company Details

Go Green Real Estate

Giza, Egypt

11-50 employees

Real Estate/Property Management

N/A

Dec 2015 to Jun 2016 (6 months)
Admin Coordinator Team Leader at Go Green Real Estate

Experience Details

Admin Coordinator Team Leader

Administration, Customer Service/Support, Operations/Management

Manager

Creating sales team & admin team reports.
Handling Sales deals.
Managing customer satisfaction calls.
Managing Pre-Sale calls.
Handling customer's queries on Facebook page.
Support Sales department by involving in handling of sales and administrative reports and confidential documents and agreements.
Prepare and follow up on sales proposals, documents and reports.
Handling SMS Campaigns.


Company Details

Go Green Real Estate

Giza, Egypt

51-100 employees

Real Estate/Property Management

N/A

Sep 2014 to Dec 2015 (1 year 3 months)
Admin Coordinator at Go Green Real Estare

Experience Details

Admin Coordinator

Administration

Senior Management (e.g. VP, CEO)

Support Sales department by involving in handling of sales and administrative reports and confidential documents and agreements.
Maintaining and updating the database regularly.
Coordinating and responding to all requests of internal meetings.
Make sales calls to generate leads and to schedule meetings.
Make sales calls to current and potential clients.
Prepare and follow up on sales proposals, documents and reports.
Answer and handle customer's queries on phone calls and Facebook page.
Prepare incoming mail and faxes documentation for processing.
Process internal reports, recognizing applicable deadlines for completion.
Managing email campaigns.
Using ATSI SMS manager.


Company Details

Go Green Real Estare

Cairo, Egypt

11-50 employees

Real Estate/Property Management

N/A

Oct 2011 to Sep 2014 (2 years 11 months)
Call Center Supervisor at Caira, Moon Stone Company

Experience Details

Call Center Supervisor

Customer Service/Support

Senior Management (e.g. VP, CEO)

N/A


Company Details

Caira, Moon Stone Company

Cairo, Egypt

101-500 employees

Electronics and Semiconductors

N/A

Nov 2010 to May 2011 (6 months)
Assistant Manager at Fundays Company

Experience Details

Assistant Manager

Business Development

Experienced (Non-Manager)

Make daily reports.
Sending daily e-mails.
Make monthly reports.


Company Details

Fundays Company

Cairo, Egypt

101-500 employees

Business Services - Other

N/A

May 2010 to Nov 2010 (6 months)
Call Center Agent at Teleperformance, Egypt

Experience Details

Call Center Agent

Customer Service/Support

Experienced (Non-Manager)

Vodafone Project, Customer service.
Architouch Project, Customer service and marketing.


Company Details

Teleperformance, Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

https://www.teleperformance.com/en-us/egypt

Jan 2008 to May 2010 (2 years 4 months)
Call Center Agent at Raya Contact Center

Experience Details

Call Center Agent

Analyst/Research

Entry Level

N/A


Company Details

Raya Contact Center (multinational)

Giza, Egypt

501-1000 employees

Consumer Services

N/A

May 2007 to Oct 2007 (5 months)

Achievements


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Ideal Employee for 3 years


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Education

Bachelor's Degree in Faculty Arts and Education

Education Details

Bachelor's Degree

Faculty Arts and Education

6th of Oct. University, Egypt., Egypt

C / Good / 65 - 75%

N/A

N/A

6th of Oct. University, Egypt.
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gamal Abdel Nasser School

Egypt

2002

C / Good / 65 - 75%

N/A

Gamal Abdel Nasser School
2002

Training and Courses

Training/Course Details

Sales & Presentation training

Jun 2014

Go Green Real Estate

N/A

Training/Course Details

Leadership Management training

May 2013

Go Green Real Estate

N/A

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

Admin CoordinatorAdmin Coordinator Team LeaderAdministrationAnalyticalArabicAssistant ManagerBusinessBusiness Services - OtherCall CenterCall Center AgentCall Center SupervisorConsumer ServicesCreativeCustomer ServiceDetails-orientedElectronics And SemiconductorsEnglishFaculty Arts And EducationHard WorkerInternetLeaderLeadership Management TrainingManagementMarketingMicrosoft OfficeMusicOperationsPizzaProperty ManagementRaya Contact CenterReadingReal EstateResearchSales & Presentation TrainingSales Operation ManagerSupportTeleperformance, EgyptTravel

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Marketing

Marketing

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Call Center

Call Center

: Expert

: Medium

:

3-5 years

Administration

Administration

: Expert

: Extreme - I love it!

:

5-7 years

Management

Management

: Expert

: Extreme - I love it!

:

5-7 years

Real Estate

Real Estate

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Analytical, Leader, Hard worker, Creative, Details-oriented

Online Presence

https://www.linkedin.com/in/manar-abdel-aziz-792b1a63/https://www.facebook.com/profile.php?id=100007518610231

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