Manar kamal

Customer serviceFull Time

team leader social mediaFull Time

• Job Details:• In charge of a team of 15 sales staff, all working to make sales targets. • Managing staff through appraisal and review system, by meeting monthly with the team to enhance performance by Coaching and develop the staff & dealing with personnel issues. • Recruited, interviewed, hired and trained new team members. • Prepared efficiency reports every day in order to monitor daily production and making monthly and annual sales report . • Assisted & reviewing the work of call center team leader, Storage Leader Shipping Leader in daily duties. • Communicate with customer enquirers and dealing with complaints that’s sales can`t handle.

social media moderatorFull Time

• Job Details:• Deal with customer enquirers on the telephone, email, letter etc within the standard time set by the company. • Provide insight and a contribution towards Facebook updates. • Enhance the image of the company to our customers. • Engage with existing customers and develop relationships with new customers. • Deal with all manner of content and adapt as necessary according to the needs of the customer..