Manar Saleh

CRM Analyst

• Job Details:Managed and maintained customer data within the CRM system to ensure accuracy and completeness. Analyzed customer behaviors, purchasing patterns, and engagement metrics to identify trends and actionable insights. Developed and automated reports and dashboards using tools like Excel, Power Query, Power BI, to monitor key CRM performance indicators. Collaborated with the marketing and sales teams to design and execute targeted campaigns based on customer segmentation. Implemented data cleansing processes to improve data quality and support better decision-making. Worked on customer lifecycle analysis to enhance retention and acquisition efforts.