Manar Lotfy

Ticketing and Reservation Agent

• Job Details:Managed and processed customer flight bookings using Amadeus, ensuring accurate and efficient reservation entries. Assisted clients with flight modifications, cancellations, and special requests while providing excellent customer service. Collaborated with senior agents to resolve complex booking issues and improve customer satisfaction. Monitored reservation queues and handled customer inquiries through multiple communication channels (phone, email, chat). Maintained up-to-date knowledge of airline policies, pricing, and promotional offers to provide accurate information to clients. Provided support in fare calculations, ticketing, and seat assignments, following airline and travel regulations. Utilized Amadeus tools and software for managing booking changes, upgrades, and customer profiles. Ensured compliance with airline guidelines and company procedures for error-free processing.