MF
Manar Fattouh
Recruitment Officer at Freelancer
Giza, EgyptWork Experience
Freelancer
Jan 2024 - Present -1 yr, 7 months
Egypt
- Job Details:Negotiated competitive compensation packages for new hires, promoting long-term retention of key employees. Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization. Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction. Enhanced candidate experience by streamlining the interview process and providing timely feedback. Collaborated with hiring managers to identify talent needs and develop effective job descriptions. Evaluated strengths and weaknesses of candidates through effective screening processes. Verified applicant references and employment details.
Makany for Real Estate
Jan 2023 - Jun 2023 -5 months
Egypt
- Job Details:Analyze shared clients' data and pitch venues to convince them to buy. Handle clients to buy their dream homes in Ain Sokhna. Facilitate clients' requests to sell their venues. Onboard clients on available venues.
Customer Service Account Advisor – Shahid Account
Raya Customer Experience
Feb 2022 - Oct 2022 -8 months
Egypt
- Job Details:Worked as backoffice advisor by handling specific types of transactions. Also worked as live chat, WhatsApp and email advisor by interacting with customers to resolve their inquiries, requests or complaints. Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement. Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. Built rapport with customers through courteous and professional communications. Maximized customer satisfaction by resolving service issues promptly.
Education
Bachelor's Degree in Business Administration - Accounting
Thebes AcademyJan 2015
Skills
- Creative Thinking
- Client Relationship Management
- Time Management
- Leadership skills
- Details Oriented
- Procedure development
- Customer relationship development
- Staff Retention
- Analytical Thinking
- Problem-Solving
View More
Languages
Arabic
FluentGerman
BeginnerEnglish
Beginner