Manar Farag

Executive Project ManagerFull Time

• Job Details:oversee project planning, development, and execution, by manage project budgets and resources, and responsible for ensuring projects are delivered on time and within budget. communicate with stakeholders, track project progress and identify and mitigate risks that could impact the project's success. Launching new AI and programming academy – SPACE G7 Now planning a new business development academy

Global workforce management leadFull Time

• Job Details:responsible for long term and short-term planning (Sizing, rolling forecast and signed weekly schedule) BPO evaluation and management at SWVL since 3rd Oct 2022 till 20 Nov 2022 due to short of roller coaster nothing else.

Delegate Workforce ManagerFull Time

• Job Details:• Build relationships quickly with key internal and external business partners. • Action staff changes, including team and employment status changes • Action staff termination requests • Work with the Workforce Planner to create accurate rosters that meet the business needs • Maintain rosters in line with business and staff requests • Maintain accurate forecasts, capacity plans, and schedule plans • Offer strategic recommendations to improve productivity while balancing service levels • Provide consultation to Operations/Account Management on staffing and volumes utilizing staffing models for new or adjusted forecasted assumptions • Work with Operations to develop processes for shift types, vacations, and other schedule exceptions strategies that maintain the employee needs/Client requirements balance • Produce highly accurate reports highlighting results across key business drivers, including trends. • Analysis of data and reporting to identify emerging trends and anomalies, in order to communicate to workforce planner • Analysis of data and reporting to identify business opportunities and continuous improvement • Work with the business to ensure that key tasks performed drive Business Success • Maintain a high level of professional communications with internal and external stakeholders • Accuracy in all work completed • Schedule Adherence • Maintaining a high standard of output while completing tasks within reasonable timeframes • IEX, CISCO, ErlangC, and CMS friendly user. • Workforce senior specialist and client Spoke