Manar Abdulhameed

Sales Executive at Delivery Hero Egypt

Cairo, Egypt

Delivery Hero Egypt

Oct 2023 - Present -1 yr, 10 months

Egypt

Job Details:Ensured the accuracy and completeness of vendor legal documents, maintaining compliance with company policies. Managed and monitored the vendor onboarding journey, from initial attraction to live integration on the platform. Validated and uploaded partner documentation into internal systems, ensuring data accuracy. Coordinated with internal teams to address vendor challenges and ensure smooth workflows. Reviewed invoices and contracts, ensuring alignment with business standards.

Oct 2022 - Oct 2023 -1 yr

Job Details:Managed communication across social media platforms for Egypt and GCC countries, achieving performance KPIs. Created and updated training materials for new agents, improving onboarding efficiency. Enhanced the customer experience through proactive and creative engagement strategies.

Vodafone UK

Jun 2022 - Sep 2022 -3 months

Job Details:Handled customer inquiries and resolved issues with attention to detail in a high-pressure environment. Developed strong interpersonal and time-management skills by managing multiple customer accounts. Achieved targets in FCR, NPS, AHT, and NBA metrics while providing high-quality service to English-speaking customers. Demonstrated multitasking abilities in a fast-paced environment, balancing work with academic pursuits. Ensured professionalism and efficiency in all assigned tasks, enhancing overall team performance.

Bachelor's Degree in Commerce and Business Administration
Zagazig University (ZU)
Jan 2018 - Jan 2022 - 4 yr