Basic Info

Mohamed Zeima

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service at Raya Contact Center

Experience Details

Customer Service

Banking

Experienced (Non-Manager)

Controling all the Company database ,leading role in appointment and delivery center,updating the clients data day by day and enhancing customer service groups with reviews profile.Coordinating all the appointments between the bank "AAIB" sectors
reporting to the main managers the analysis results
contributing with my reports to solve the problems and suggest suitable solutions
summarize the events and report
sending data to the branches all in his field that matter
Acting as customer service agent added to my skills a lot which strengths me on call center field and I gained so many skills including patience, team working, cooperation, determination on success, willing to learn and grow, passionate about achieving challenging position that allows meaningful contributions to a business success.• Strong three years background successfully operating AAIB Call Center & MIS to achieve business goals.
• Dynamic personality that inspires people to cooperate with me.
• Youthful and yet very mature; willing to learn and grow; passionate about achieving challenging position that allows meaningful contributions to a business success.
• Excellent computer skills , applications related to MS Office or the internet
• Multilanguage speaker; Italian & English “written &spoken;”.
• Self-motivated, hard worker, cooperative & patient.


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Business Services - Other, Banking, Telecommunications

www.rayacc.com

May 2012 to present (4 years 7 months)

Education

BA in Commerce

Education Details

BA

Commerce, Financial Investment

Cairo University, Egypt

B / Very Good / 75 - 85%

Financial & Buisness Investment Banking Analysis Accounting

N/A

Cairo University
2013 - 2015
BA in Languages

Education Details

BA

Languages

Ain Shams University - Faculty of Alsun, Egypt

B / Very Good / 75 - 85%

Italian & English

N/A

Ain Shams University - Faculty of Alsun
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Hamool Secondary School

Egypt

2007

A / Excellent / 85 -100%

N/A

El Hamool Secondary School
2007

Training and Courses

Training/Course Details

Soft & Communication Skills

Jun 2011

EDU Egypt

Soft & Communication Skills Customer Service Training

Training/Course Details

English

Jun 2010

Berlitz

English Conversation & Grammer Study

Training/Course Details

English

Jul 2016

Reach Out Academy

English Conversation & Soft Skills

This profile is fresh!
Last update 20 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingArabicBankingBe OranizedBusiness PlanningBusiness Services - OtherCo WorkersCommerceCoordinationCountryCustomer ServiceEnglishFamilyFinancial InvestmentGodHappinesHard WorkersHopeInternetItalianJavaLanguagesMISMicrosoft OfficeParentsProphet MohamedRaya Contact CenterSoft & Communication SkillsTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Accounting

Accounting

: Expert

: Extreme - I love it!

:

1-3 years

Banking

Banking

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

3-5 years

Java

Java

: Intermediate

: High

:

1-3 years

Business Planning

Business Planning

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

accounting

accounting

: Advanced

: High

:

1-3 years

customer service

customer service

: Advanced

: Extreme - I love it!

:

3-5 years

coordination

coordination

: Advanced

: High

:

1-3 years

MIS

MIS

: Advanced

: High

:

Less than 1 year

Banking

Banking

: Advanced

: High

:

1-3 years

Online Presence

mohamed zaeimamamado egizianoislamstar96@yahoo.com

Mohamed is looking for a new career opportunity. Please help by sharing…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Mohamed's full profile and find more great talent and professionals to join your team.