Islam Ahmed Mohamed Debdeb

After Sales Services Manager - East AfricaFull Time

• Job Details: Set warranty cost budget on yearly basis, complying with the group target, and achieved on average 90% - 100% of the settled budget.  Set the spare parts prices and turn over targets, and usually achieved by average 95% of the settled target, keeping the GM target of the group as aside target to be achieved.  Manage and develop the products' portfolio by market from technical point of view.  Works as a technical support for the assigned markets, and manage technical communication between the assigned markets and R&D.  Monitored inventory levels and placed orders to replenish stock.

After Sales Services ManagerFull Time

• Job Details: Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.  Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.  Monitored call center and service staff performance and provided feedback for improvement.  Developed department processes and procedures to boost customer satisfaction.  Monitored inventory levels and placed orders to replenish stock.  Resolved customer complaints in professional and timely manner.  Implemented strategies to increase customer service satisfaction ratings.  Parts and services pricing, with customers and service providers.

After Sales ManagerFull Time

• Job Details: Initiated an active call center for the BRANDT brand in Egypt.  Created the service network and customer journey with the brand in Egypt, complying with BRANDT targets.  Trained all call center agents, service centers and sales channels on the presented products in Egypt.  Set the applied KPIs and processes to achieve highest customer satisfaction.