Basic Info

Maie Shendy

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Recruitment and OD Supervisor / Soft Skills Team Leader at - CIC “Canadian International College”

Experience Details

Recruitment and OD Supervisor / Soft Skills Team Leader

Human Resources, Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

- CIC “Canadian International College” (multinational)

Cairo, Egypt

501-1000 employees

Education

http://www.cic-cairo.com/cicv5/

Nov 2014 to present (2 years 1 month)
Human Resources and Business Services Manager at Gold Pyramid Group

Experience Details

Human Resources and Business Services Manager

Business Development, Human Resources, Operations/Management

Manager

N/A


Company Details

Gold Pyramid Group

Cairo, Egypt

11-50 employees

Mining and Metals

http://goldpyramidgroup.com/

Mar 2016 to present (9 months)
Voice and Accent / Soft Skills Trainer at Information Technology Institute - EduEgypt.

Experience Details

Voice and Accent / Soft Skills Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Information Technology Institute - EduEgypt. (multinational)

Cairo, Egypt

N/A

Education, Higher Education , Business Services - Other

www.iti.gov.eg/

Apr 2012 to Aug 2016 (4 years 4 months)
Human Resources and Training Supervisor at LuLu International Group

Experience Details

Human Resources and Training Supervisor

Education/Teaching, Human Resources, Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

LuLu International Group (multinational)

Cairo, Egypt

More than 1000 employees

Retail

http://www.lulugroupinternational.com/

Nov 2015 to Mar 2016 (4 months)
HR Coordinator / Executive Trainer at Generations for Consulting and Training

Experience Details

HR Coordinator / Executive Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Generations for Consulting and Training

Cairo - Nasr City, Egypt

51-100 employees

Education, Business Services - Other

www.generationsgct.com

Dec 2011 to Nov 2015 (3 years 11 months)
Pre-School Academic Head and Supervisor at Juniors Academy

Experience Details

Pre-School Academic Head and Supervisor

Education/Teaching, Human Resources, Operations/Management

Manager

N/A


Company Details

Juniors Academy

Cairo, Egypt

N/A

Education

http://juniorsacademy.com/en/

Apr 2015 to Nov 2015 (7 months)
Human Resources and Business Development Supervisor “Part Time Corporate Trainer” at D.A.R.E. Learning Academy

Experience Details

Human Resources and Business Development Supervisor “Part Time Corporate Trainer”

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

D.A.R.E. Learning Academy

cairo - heliopolis, Egypt

11-50 employees

Education

www.dlaegypt.com

Mar 2014 to Mar 2015 (1 year)
English and Soft Skills Trainer “Part Time Corporate Trainer" at Premier for Training and Consulting

Experience Details

English and Soft Skills Trainer “Part Time Corporate Trainer"

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Premier for Training and Consulting

Cairo - Maadi, Egypt

51-100 employees

Business Services - Other, Education

http://www.premier-eg.com/

Mar 2013 to Nov 2014 (1 year 8 months)
Centre Supervisor and Recruiter / Part Time Trainer at Concept for Training and Solutions

Experience Details

Centre Supervisor and Recruiter / Part Time Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Concept for Training and Solutions

Cairo - Agouza, Egypt

51-100 employees

Education

http://www.concept-egypt.com/

Jun 2012 to Sep 2014 (2 years 3 months)
Training Executive at Raya Contact Center

Experience Details

Training Executive

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

N/A


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

N/A

Consumer Services

www.rayacorp.com/

Jul 2011 to Jan 2012 (6 months)
Travel Agent - International Senior Account Advisor at Teleperformance Egypt - Expedia.ca

Experience Details

Travel Agent - International Senior Account Advisor

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

N/A


Company Details

Teleperformance Egypt - Expedia.ca (multinational)

Cairo, Egypt

N/A

Travel and Tourism

www.expedia.ca

Apr 2010 to Jul 2011 (1 year 3 months)
International Account Advisor at Vodafone International Accounts

Experience Details

International Account Advisor

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone International Accounts (multinational)

Cairo, Egypt

N/A

Consumer Services

www.vodafone.com.eg/

Sep 2008 to Dec 2009 (1 year 3 months)
Travel Agent at Good Travel of Egypt

Experience Details

Travel Agent

Hospitality/Hotels/Food Services

Entry Level

selling holiday and travel products to customers;
meeting sales targets as set out by the travel agency manager;
where I am dealing with complicated customer itineraries, handling customers orders and payments liaising with tour operators
and other key partners such as hotels and airlines regarding bookings and schedules undertaking general administration,
advising clients about passports,
vaccinations, visas, foreign currency, travel insurance, car parking,
car hire abroad and excursions in resorts, dealing with complaints,
using and updating IT skills,
since information on holiday packages and bookings is usually accessed via a network, organising displays of promotional material.


Company Details

Good Travel of Egypt (multinational)

Cairo, Egypt

11-50 employees

Travel and Tourism

www.goodtravelofegypt.com

Apr 2008 to Oct 2008 (6 months)

Achievements


Succeeded in the Re-certification in the University in 2013. Proved to be one of the essential, most reliable trainers.


Was able to set a complete system for a new English Language Program, and Soft Skills Program. Starting from the technicalities like the books and materials to Marketing and Advertising, the number of levels, the hours, placement and exam preparation, oral exams preparation.


Excellent feedback from trainees.


Excellent feedback from trainees.


Was a part of a team that changed the whole system for the whole company regarding curriculum and exams.


Completion of Communication Skills Material in less than 72 hours and impressing my direct manager as well as my trainees with the material


Providing debriefing classes to new agents to assist them in learning the product knowledge


Achieving Service Levels and Adherence and Conformance Levels.


Training with very good feedback.


Participated in school activities. Was a ballerina and an attack football player.

Education

Technical Diploma in Human Resources

Education Details

Technical Diploma

Human Resources

ESCLCA Business School, Egypt

Not specified

N/A

N/A

ESCLCA Business School
2016 - 2017 (Expected)
BA in Law-English Section

Education Details

BA

Law-English Section

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2007 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

futures language schools

Egypt

2006

A / Excellent / 85 -100%

N/A

futures language schools
2006

Certifications

Certificate details

Legal and United Nations Translation Career Certificate

Dec 2011

N/A

N/A

N/A

American University in Cairo

N/A

Certificate details

TICO "Travel Industry Council of Ontario"

Jun 2010

100 out of 100

N/A

N/A

Expedia.ca

Travel Industry Council of Ontario-To protect travelers rights.

Certificate details

IATA Certified "International Air Transport Association"

Sep 2010

N/A

N/A

N/A

Expedia.ca

International Air Transport Association-Airline policies and Procedures.

Certificate details

TTT "Train The Trainer" - Certified Trainer.

Apr 2012

N/A

N/A

N/A

ITI "Information Technology Institution" - EduEgypt.

N/A

Certificate details

Training of the Trainer "TTT" Recertification

Feb 2013

N/A

N/A

N/A

Information Technology Institute "ITI"

N/A

Certificate details

TTT "Train The Trainer" - Certified Trainer.

Jul 2011

N/A

N/A

N/A

Raya Contact Center

N/A

Training and Courses

Training/Course Details

Legal Writing

Apr 2007

Ain Shams University

N/A

Training/Course Details

Model United Nations-International Court of Justice

May 2008

Ain Shams University

N/A

This profile is fresh!
Last update 3 days ago.

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Profile Skills and Keywords

- CIC Canadian International CollegeAirlinesArabicBusinessBusiness DevelopmentBusiness Services - OtherBusiness-orientedBusiness/IELTS/TOEFLCentre Supervisor And Recruiter / Part Time TrainerConsumer ServicesCustomer ServiceEducationEnglishEnglish And Soft Skills Trainer Part Time Corporate Trainer"English TeachingFood ServicesFrenchGood Travel Of EgyptHR Coordinator / Executive TrainerHandles StressHigher EducationHospitalityHuman ResourcesHuman Resources And Business Development Supervisor Part Time Corporate TrainerHuman Resources And Business Services ManagerHuman Resources And Training SupervisorIATA Certified "International Air Transport Association"Information Technology Institute - EduEgypt.International Account AdvisorInternetLaw-English SectionLeaderLegal And United Nations Translation Career CertificateLegal WritingLuLu International GroupManagementMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMining And MetalsModel United Nations-International Court Of JusticeMountain ClimbingNegotiatorPersistentPre-School Academic Head And SupervisorRaya Contact CenterReadingRecruitment And OD Supervisor / Soft Skills Team LeaderResearch ToolsRetailSalesSleepingSoft Skills TrainingSupportSwimmingTICO "Travel Industry Council Of Ontario"TTT "Train The Trainer" - Certified Trainer.Teleperformance Egypt - Expedia.caTourismTrainingTraining ExecutiveTraining Of The Trainer "TTT" RecertificationTranslationTravel AgentTravel Agent - International Senior Account AdvisorTravel And TourismTravellingVodafone International AccountsVoice And Accent / Soft Skills TrainerX Box Kinect

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Fluent

: Fluent

: Intermediate

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Research Tools

Research Tools

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

English Teaching

English Teaching

: Expert

: Extreme - I love it!

:

5-7 years

Soft Skills Training

Soft Skills Training

: Expert

: Extreme - I love it!

:

5-7 years

Business/IELTS/TOEFL

Business/IELTS/TOEFL

: Expert

: Extreme - I love it!

:

5-7 years

Airlines

Airlines

: Expert

: Extreme - I love it!

:

1-3 years

Tourism

Tourism

: Expert

: Extreme - I love it!

:

1-3 years

Training

Training

: Expert

: Extreme - I love it!

:

5-7 years

Translation

Translation

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Business-oriented, Negotiator, Persistent, Handles Stress

Online Presence

http://eg.linkedin.com/pub/maie-mostafa/32/772/12ahttp://facebook.com/maie.mostafahttps://twitter.com/MaieMostafa

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