Basic Info

Mai Elhefny

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Experience Executive at Barclays Bank

Experience Details

Customer Experience Executive

Banking

Experienced (Non-Manager)

• Deal with customer complaints to rectify causes to avoid recurrence.
• Handling branches complains (Your Voice, Complain Unit, Call Center...) within 2 days
• Provide an exceptional standard of customer services that maintains the Bank professional Image at all times.


Company Details

Barclays Bank (multinational)

Cairo, Egypt

More than 1000 employees

Banking

www.barclays.com.eg

Jan 2011 to present (6 years 7 months)
Operation officer at The baby academy

Experience Details

Operation officer

Administration

Entry Level

N/A


Company Details

The baby academy

Cairo, Egypt

51-100 employees

Education

N/A

Sep 2010 to Dec 2010 (3 months)
Accounts payable associate at Nestle Egypt

Experience Details

Accounts payable associate

Accounting/Finance

Entry Level

N/A


Company Details

Nestle Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Food and Beverage Production

www.Nestle.com.eg

Mar 2010 to Aug 2010 (5 months)

Achievements


I have done a training for my whole region customer experience executives explaining and facilitating for them the process of the bank's AML (anti money laundry) as we use it in our daily work life with the customer and how to work on this subject in order to really enhance the customer loyalty to our branch and to the whole organization.

Education

Bsc in Accounting

Education Details

Bsc

Accounting

Ain Shams University, Egypt

B / Very Good / 75 - 85%

Accounting Auditing HR Marketing Psychology

N/A

Ain Shams University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Modern Education Schools

Egypt

2005

A / Excellent / 85 -100%

N/A

Modern Education Schools
2005

Certifications

DEFL B1
May 2012

Certificate details

DEFL B1

May 2012

85 out of 100

N/A

N/A

l'institut français d'egypte

N/A

Training and Courses

Training/Course Details

- International Computer Driving License

Oct 2009

YAT

N/A

This profile is fresh!
Last update 18 days ago.

Jobseeker photo

Profile Skills and Keywords

- International Computer Driving LicenseAccountingAccounts Payable AssociateAdministrationArabicBankingBarclays BankCookingCustomer Experience ExecutiveCustomer-orientedDEFL B1Dealing With PeopleEducationEnglishFinanceFood And Beverage ProductionFrenchHard WorkerInsuranceListening To MusicMSwordNestle EgyptOperation OfficerOrganizerPersistentProblem SolverTraveling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

MSword

MSword

: Advanced

: High

:

5-7 years

Key Skills

Hard worker, Customer-oriented, Organizer, Problem Solver, Persistent

Online Presence

www.facebook.com/mai.h.elhefny

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