Basic Info

Mahmoud Attia

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical Support at Vodafone

Experience Details

Technical Support

Customer Service/Support

Experienced (Non-Manager)

As a technical Support via phone we used to handle ADSl problems,billing inquiries and mobile internet problems.We also can escalate problems to higher levels if required,


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Consumer Services , Information Technology Services

http://www.vodafone.com.eg/vodafoneportalWeb/en/myWorld_mainPage

Jun 2017 to present (6 months)
Technical support at TE Data

Experience Details

Technical support

Customer Service/Support

Experienced (Non-Manager)

Technical Support,Receive Calls,Solve technical Issues,Report Every single Step in Troubleshooting,Handle Customers,If Necessary Escalate the complaint the competent department


Company Details

TE Data

Cairo, Egypt

More than 1000 employees

Consumer Services

http://www.xceedcc.com/Home/

Jul 2016 to Apr 2017 (9 months)
VolleyBall Team Leader at Zagazig University (student activity)

Experience Details

VolleyBall Team Leader

Project/Program Management

Student

Volley Ball Team Leader in college.


Company Details

Zagazig University (student activity)

Sharqia, Egypt

N/A

Dec 2012 to May 2016 (3 years 5 months)
IT Member at Microsoft Student Partner (student activity)

Experience Details

IT Member

Administration

Student

N/A


Company Details

Microsoft Student Partner (student activity)

Giza, Egypt

N/A

Mar 2013 to Mar 2016 (3 years)

Achievements


Achieved great KPI while working as Technical support,Being a member in Microsoft Tech club for 3 years is another achievement for me,Being tennis table Champion during my study duration in university,and I think I developing my self is a good achievement

Education

Bachelor's Degree in Information Technology

Education Details

Bachelor's Degree

Information Technology

Zagazig University, Egypt

Not specified

N/A

N/A

Zagazig University
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Dondait Secondary School

Egypt

2012

A / Excellent / 85 -100%

N/A

Dondait Secondary School
2012

Certifications

Certificate details

Network Fundamentals

Feb 2013

N/A

N/A

N/A

MVA

N/A

Training and Courses

Training/Course Details

CCNA

Mar 2014

Zagazig

Self Studied CCNA

MCSA at Zagazig
Jun 2015

Training/Course Details

MCSA

Jun 2015

Zagazig

Self Studied MCSA

Training/Course Details

Data Base Fundamentals

Sep 2015

Zagazig \university

N/A

Training/Course Details

Virtualization

Mar 2016

Zagazig university

N/A

Training/Course Details

Network Fundamentals

Mar 2013

Zagazig university

N/A

Training/Course Details

C#

Mar 2015

Zagazig university

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAndroid StudioArabicC#CCNAConsumer ServicesCustomer ServiceData Base FundamentalsDataBaseDevelopingEnglishFootballHandles StressHelp PeopleIT MemberInformation TechnologyInformation Technology ServicesJavaLearningMCSAMicrosoft OfficeMicrosoft Visual StudioMusicNetwork FundamentalsNetworksOOPOrganizerOrganizingProblem SolverProgram ManagementProjectSocialSupportTeam PlayerTechnical SupportTechnologyTelecommunicationsTravellingVirtual MachinesVirtualizationVodafoneVolleyBallVolleyBall Team Leader

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

CCNA

CCNA

: Advanced

: Extreme - I love it!

:

1-3 years

Network Fundamentals

Network Fundamentals

: Advanced

: High

:

Less than 1 year

virtual Machines

virtual Machines

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

1-3 years

Java

Java

: Intermediate

: Medium

:

Less than 1 year

Android Studio

Android Studio

: Intermediate

: Medium

:

Less than 1 year

OOP

OOP

: Beginner

: Medium

:

Less than 1 year

Microsoft Visual Studio

Microsoft Visual Studio

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Technical Support

Technical Support

: Expert

: High

:

Less than 1 year

Virtualization

Virtualization

: Intermediate

: High

:

1-3 years

DataBase

DataBase

: Intermediate

: Extreme - I love it!

:

1-3 years

Networks

Networks

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Organizer, Problem Solver, Social, Handles Stress, Team Player

Online Presence

https://www.linkedin.com/in/mahmoud-nabil-b41102110?trk=nav_responsive_tab_profile_pichttps://www.facebook.com/MahmouudNabilhttps://twitter.com/Ma7moudNabilMahnabil@outlook.comhttps://wordpress.com/stats/insights/ma7moudnabil.wordpress.com

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