Basic Info

Mahmoud Talaat

12 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Web chat advisor at Vodafone German account

Experience Details

Web chat advisor

Customer Service/Support

Experienced (Non-Manager)

Provide customer support via web chat services, and resolve all customer issues with exception customer service skills


Company Details

Vodafone German account (multinational)

6th of October, Egypt

More than 1000 employees

Consumer Services

N/A

Nov 2016 to present (1 month)
Back Office Agent at Vodafone German account

Experience Details

Back Office Agent

Customer Service/Support

Experienced (Non-Manager)

Act as a back office interface with customers of Vodafone company in Germany. Role involves responding to customers’ written correspondence and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone customer service standard. In the processing of customer inquiries regarding the DSL-Products (Fixed Net) is change requests that come by letter, Mail / My Vodafone, Fax and/or forwarding of telephone customer services / other internal departments about.


Company Details

Vodafone German account (multinational)

Cairo, Egypt

More than 1000 employees

Business Services - Other

N/A

Dec 2015 to Nov 2016 (11 months)
Account manager at Egabi Solution (First)

Experience Details

Account manager

Project/Program Management

Experienced (Non-Manager)

• Managing a portfolio of accounts
• Using contacts to generate new business
• Engaging in project management duties
• Delivering presentations
• Attending meetings with clients
• Maintaining good relationships with clients


Company Details

Egabi Solution (First)

Cairo, Egypt

51-100 employees

Computer Software

N/A

Jan 2013 to Jan 2015 (2 years)
Primary school teacher at Qurtoba Language School

Experience Details

Primary school teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Teaching all areas of the primary curriculum.
• Taking responsibility for the progress of a class of primary-age pupils.
• Organizing the classroom and learning resources and creating displays to encourage a positive learning environment.
• Planning, preparing and presenting lessons that cater for the needs of the whole ability range within their class.
• motivating pupils with enthusiastic, imaginative presentation.
• Maintaining discipline.
• Preparing and marking work to facilitate positive pupil development.
• Meeting requirements for the assessment and recording of pupils' development.
• Providing feedback to parents and carers on a pupil's progress at parents' evenings and other meetings.


Company Details

Qurtoba Language School

Cairo, Egypt

101-500 employees

Education

N/A

Feb 2010 to May 2012 (2 years 2 months)
Customer Service at Print-City Digital Print Solution

Experience Details

Customer Service

Customer Service/Support

Experienced (Non-Manager)

• Answer inbound calls as well as assist customers who have specific inquiries.
• Build customer’s interest in the services and products offered by the company.
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization.
• Following up requested printed Items with internal departments (Production, Sales and Finance).
• Updating our print management system with current and up to date information on job status.
• Organizing Shipping logistics.


Company Details

Print-City Digital Print Solution

Cairo, Egypt

51-100 employees

Marketing and Advertising

N/A

Feb 2006 to Oct 2009 (3 years 8 months)
Receptionist at Swiss Inn Golden beach Resort

Experience Details

Receptionist

Tourism/Travel

Entry Level

• Completing procedures when guests arrive and leave.
• Choosing rooms and handing out keys.
• Preparing bills and taking payments.
• Taking and passing on messages to guests.
• Dealing with special requests from guests (like booking theatre tickets or storing valuable items).
• Answering questions about what the hotel offers and the surrounding area.
• Dealing with complaints or problems.


Company Details

Swiss Inn Golden beach Resort (multinational)

Dahab, Egypt

More than 1000 employees

Hospitality/Hotels

N/A

Dec 2000 to Oct 2001 (10 months)

Achievements


I have achievements as quality top performance agent in Vodafone German account.

Education

Bachelor's Degree in English Literature

Education Details

Bachelor's Degree

English Literature

Cairo Open University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo Open University
2009 - 2013
Bachelor's Degree in hotels management

Education Details

Bachelor's Degree

hotels management

Egyptian Higher Institute For Hotels & Tourism, Egypt

C / Good / 65 - 75%

N/A

N/A

Egyptian Higher Institute For Hotels & Tourism
1996 - 2000
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman High School

Egypt

1996

Not specified

N/A

Orman High School
1996

Certifications

B2
Jun 2004

Certificate details

B2

Jun 2004

N/A

N/A

N/A

BCS Schule

German language courses in Berlin Germany

Training and Courses

Training/Course Details

Visual Basic

Jun 2009

Next Academy

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

Account ManagerAnalyticalB2Back Office AgentBusiness Services - OtherBusiness-orientedComputer SoftwareConsumer ServicesCustomer ServiceEducationEnglishEnglish LiteratureGermanHard WorkerHospitalityHotelsHotels ManagementMarketing And AdvertisingMicrosoft Office SpecialistPrimary School TeacherProblem SolverProgram ManagementProjectReceptionistSupportSupportiveSwiss Inn Golden Beach ResortTourismTravelVisual BasicVodafone German AccountWeb Chat Advisor

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office Specialist

Microsoft Office Specialist

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Business-oriented, Hard worker, Problem Solver, Supportive

Online Presence

https://www.linkedin.com/in/mahmoud-talaat-45b4a5b5?trk=nav_responsive_tab_profile

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