Basic Info

Mahmoud Talaat

12 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Escalation Specialist at Vodafone German account

Experience Details

Escalation Specialist

Customer Service/Support

Experienced (Non-Manager)

Overcomes concerns and resolves customer complaints through active listening, empathy, professionalism


Company Details

Vodafone German account (multinational)

6th of October, Egypt

More than 1000 employees

Consumer Services

N/A

Nov 2016 to present (5 months)
Back Office Agent at Vodafone German account

Experience Details

Back Office Agent

Customer Service/Support

Experienced (Non-Manager)

Act as a back office interface with customers of Vodafone company in Germany. Role involves responding to customers’ written correspondence and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone customer service standard. In the processing of customer inquiries regarding the DSL-Products (Fixed Net) is change requests that come by letter, Mail / My Vodafone, Fax and/or forwarding of telephone customer services / other internal departments about.


Company Details

Vodafone German account (multinational)

Cairo, Egypt

More than 1000 employees

Business Services - Other

N/A

Dec 2015 to Nov 2016 (11 months)
Account manager at Egabi Solution (First)

Experience Details

Account manager

Project/Program Management

Experienced (Non-Manager)

• Managing a portfolio of accounts
• Using contacts to generate new business
• Engaging in project management duties
• Delivering presentations
• Attending meetings with clients
• Maintaining good relationships with clients


Company Details

Egabi Solution (First)

Cairo, Egypt

51-100 employees

Computer Software

N/A

Jan 2013 to Jan 2015 (2 years)
Primary school teacher at Qurtoba Language School

Experience Details

Primary school teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Teaching all areas of the primary curriculum.
• Taking responsibility for the progress of a class of primary-age pupils.
• Organizing the classroom and learning resources and creating displays to encourage a positive learning environment.
• Planning, preparing and presenting lessons that cater for the needs of the whole ability range within their class.
• motivating pupils with enthusiastic, imaginative presentation.
• Maintaining discipline.
• Preparing and marking work to facilitate positive pupil development.
• Meeting requirements for the assessment and recording of pupils' development.
• Providing feedback to parents and carers on a pupil's progress at parents' evenings and other meetings.


Company Details

Qurtoba Language School

Cairo, Egypt

101-500 employees

Education

N/A

Feb 2010 to May 2012 (2 years 2 months)
Customer Service at Print-City Digital Print Solution

Experience Details

Customer Service

Customer Service/Support

Experienced (Non-Manager)

• Answer inbound calls as well as assist customers who have specific inquiries.
• Build customer’s interest in the services and products offered by the company.
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization.
• Following up requested printed Items with internal departments (Production, Sales and Finance).
• Updating our print management system with current and up to date information on job status.
• Organizing Shipping logistics.


Company Details

Print-City Digital Print Solution

Cairo, Egypt

51-100 employees

Marketing and Advertising

N/A

Feb 2006 to Oct 2009 (3 years 8 months)
Receptionist at Swiss Inn Golden beach Resort

Experience Details

Receptionist

Tourism/Travel

Entry Level

• Completing procedures when guests arrive and leave.
• Choosing rooms and handing out keys.
• Preparing bills and taking payments.
• Taking and passing on messages to guests.
• Dealing with special requests from guests (like booking theatre tickets or storing valuable items).
• Answering questions about what the hotel offers and the surrounding area.
• Dealing with complaints or problems.


Company Details

Swiss Inn Golden beach Resort (multinational)

Dahab, Egypt

More than 1000 employees

Hospitality/Hotels

N/A

Dec 2000 to Oct 2001 (10 months)

Achievements


I have achievements as quality top performance agent in Vodafone German account.

Education

Bachelor's Degree in English Literature

Education Details

Bachelor's Degree

English Literature

Cairo Open University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo Open University
2009 - 2013
Bachelor's Degree in hotels management

Education Details

Bachelor's Degree

hotels management

Egyptian Higher Institute For Hotels & Tourism, Egypt

C / Good / 65 - 75%

N/A

N/A

Egyptian Higher Institute For Hotels & Tourism
1996 - 2000
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman High School

Egypt

1996

Not specified

N/A

Orman High School
1996

Certifications

B2
Jun 2004

Certificate details

B2

Jun 2004

N/A

N/A

N/A

BCS Schule

German language courses in Berlin Germany

Training and Courses

Training/Course Details

Visual Basic

Jun 2009

Next Academy

N/A

This profile is fresh!
Last update was today

Jobseeker photo

Profile Skills and Keywords

Account ManagerAnalyticalB2Back Office AgentBusiness Services - OtherBusiness-orientedComputer SoftwareConsumer ServicesCustomer ServiceEducationEnglishEnglish LiteratureEscalation SpecialistGermanHard WorkerHospitalityHotelsHotels ManagementMarketing And AdvertisingMicrosoft Office SpecialistPrimary School TeacherProblem SolverProgram ManagementProjectReceptionistSupportSupportiveSwiss Inn Golden Beach ResortTourismTravelVisual BasicVodafone German Account

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office Specialist

Microsoft Office Specialist

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Business-oriented, Hard worker, Problem Solver, Supportive

Online Presence

https://www.linkedin.com/in/mahmoud-talaat-45b4a5b5?trk=nav_responsive_tab_profile

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