Mahmoud Sabry Bahgaat

Seeking opportunity to get out comfort zone

Ain Shams, Cairo, Egypt

Baheya Foundation for Early detection breast cancer treatment

May 2018 - Present -7 yrs, 2 months

Egypt , Giza

Job Details: Responsible for fund raising through supervising two call center vendors.  Responsible for collection through supervising three collection vendors.  Responsible for increasing collection percentage by Increasing Raised Fund.  Measure and evaluate productivity of vendors and couriers through daily, weekly, and monthly analytical Reports.  Advise and propose solutions to Increase Collection rate and overcome day to day obstacles.  Observe calls to check the quality of agents and to measure the quality of call script.  Monthly financial closure of each vendor based on performance and collection rates.  Manage time and workload in order to meet administration requirements of the role

Harvest British College

Jul 2017 - Apr 2018 -9 months

Egypt , Cairo

Job Details: Manage branch by applying the business triangle (People, Process, and technology)  Manage Sales function of the branch through staff.  Manage the finance function and cost of the branch.  Organize, plan, and oversee the administrative and operational functions of the staff.  Evaluate staff's performance, achievement, behavior and improve their attitude.  Train, and coach employees; and address their complaints and resolve their problems.  Manage customers' relationship by applying complaint handling strategy and customer retention concept.  Report, and resolve problems that have a significant impact on the overall goals of the company to the HQ.  Coordinates with other departments all current students related tasks and approves any students' requests or refunds.

YAT Learning Center

Feb 2017 - Jun 2017 -4 months

Egypt , Cairo

Job Details:Conducting corporate training programs in the areas of soft skills (Communication, writing business skills, selling skills, and telesales skills). Conducting corporate training programs in the areas of Call centers. Help Candidates to develop their Personality. Increase the awareness of candidates about call center industry.

Andalusia Al-Maadi Hospital

Sep 2014 - Jun 2017 -2 yrs, 9 months

Egypt , Cairo

Job Details: Reporting to CRM Manager.  Responsible for forming and building a call center Including Campaign Team.  Setting call center improvements Plan and needs.  Supervise the call center through 3 team leaders by delivering the strategic vision and by using helicopter view.  Responsible for Team training and planning  Observe leaders & agents attitude , productivity and KPI's to match Andalusia group culture needs  Handling escalated calls as a third line support to reach customer satisfaction.  Check, and view daily, weekly, and monthly performance report for every agent ( number of calls, abandoned calls, bookings…etc)  Close monitoring the team and eliminate all kinds of abuse  Lead the team to achieve monthly volume of sales and number of calls.  Prepare detailed , analyzed daily, weekly & monthly reports  Follow the telesales team performance on daily, weekly, and monthly basis.