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Mahmoud MajedCoronavirus • Immediate Start

Associate operations - Mall Of Egypt

Cairo, Egypt
  • Facility Management
  • Facilities operations
  • Customer Relations
  • Customer Satisfaction
  • Microsoft Word

Work Experience

  • Senior operations executive at Majid AL Futtaim - Mall Of Egypt

    Mar 2017 to present · 3 Years 6 Months

  • Sales and customer service Supervisor at Vodafone

    Jan 2013 to present · 7 Years 8 Months

  • Senior technical advisor 2nd line technical – Vodafone-Ireland at Vodafone

    May 2011 to Dec 2012 · 1 Year 7 Months

  • International Account Advisor at Vodafone

    Feb 2010 to May 2011 · 1 Year 3 Months

Education

  • * in law

    Cairo University (CU) - Egypt 2005 to 2009 · 4 Years

  • * in law

    Cairo University (CU) - Egypt 2005 to 2009 · 4 Years

  • High School - Thanaweya Amma

    dar elhanan - Egypt 2009

Achievments

i created new way for Vodafone to handle over 1000 request in 3 hours instead of 3 days. Saved the company time and money. Developed a new employee orientation program that 100% of the company locations adopted. Responded to over 85 customer calls daily and solved 90% of their concerns. Served customers in a positive way, receiving two customer service awards in the past year. Assisted credit manager in account collection by phone and mail, increasing accounts receivables by 20%. Created a multi-media campaign that increased enrollment by 700 students in eight years.

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Skills
Tools and Fields of Expertise

  • Facility Management
  • Facilities operations
  • Customer Relations
  • Customer Satisfaction
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Powerpoint
  • Strategy
  • Retail
  • Operations Management
  • Management

Languages

  • Arabic

    Fluent

  • English

    Fluent

Training & Certifications

  • Emotion Intelligence

    Vodafone · 2014

  • sales & Marketing

    Knowledge · 2013

  • Mastering Excel

    YAT · 2013

  • Marketing Courses.  Mini M.B.A courses.  System thinking courses.  Mind maps and problem solving courses.  Management Courses.  Negotiation Course Online "ISOC"  Microsoft Office 2003, 2007.  Adobe Photoshop  Advanced Excel Course | Micro

    AUC · 2012

  • General English course

    AUC · 2008
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