Basic Info

Mahmoud Abdelrazik

2 years

Qalubia, Egypt

Diploma

Experienced

Work Experience

Area Sales Manager at Transsion Holding

Experience Details

Area Sales Manager

Marketing/PR/Advertising

Manager

•Maintaining and increasing sales of company's products
•Reaching the targets and goals set for area
•Establishing, maintaining and expanding customer base
•Servicing the needs of existing customers
• Increasing business opportunities through various routes to market
•Setting sales targets for individual reps and my team as a whole
•Allocating areas to sales representatives
•Monitoring my team's performance and motivating them to reach targets
•Possibly dealing with some major customer accounts
•Collecting customer feedback and market research
•Reporting to senior managers
•Keeping up to date with products and competitors


Company Details

Transsion Holding (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications

http://www.transsion.com/en/?language=en

Mar 2017 to present (5 months)
Digital Marketing Executive at Family Academy for Training and Family Counseling

Experience Details

Digital Marketing Executive

Marketing/PR/Advertising

Experienced (Non-Manager)

•Plan, Manage and optimize the performance of Social Media campaigns on Facebook, Instagram & Twitter.
•Develop campaign components including keywords, copywriting, landing page selection, account structure
•Manage budgets towards performance goals.
•Responsible of planning the performance based digital strategies for agency's clients.
•Develop campaign components including keywords, copywriting, landing page selection, account structure


Company Details

Family Academy for Training and Family Counseling

Cairo, Egypt

11-50 employees

Consulting Services

N/A

Jun 2015 to present (2 years 2 months)
Customer Service Executive at ALEF Bookstores

Experience Details

Customer Service Executive

Customer Service/Support

Experienced (Non-Manager)

•Provides excellent customer service
•Handle the daily sales retail store operations


Company Details

ALEF Bookstores

Cairo, Egypt

101-500 employees

Education

http://alefbookstores.com/en/

Oct 2016 to Mar 2017 (5 months)
Technical support at Mobily

Experience Details

Technical support

Customer Service/Support

Experienced (Non-Manager)

•Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
•Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
•Update customer information in the customer service database during and after each call
•Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
•Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers


Company Details

Mobily (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

Jan 2016 to Jul 2016 (6 months)

Achievements


Maintaining and increasing sales of company's products
•Reaching the targets and goals set for area
•Establishing, maintaining and expanding customer base
•Servicing the needs of existing customers
• Increasing business opportunities through various routes to market
•Setting sales targets for individual reps and my team as a whole
•Allocating areas to sales representatives
•Monitoring my team's performance and motivating them to reach targets
•Possibly dealing with some major customer accounts
•Collecting customer feedback and market research
•Reporting to senior managers
Keeping up to date with products and competitors



Plan, Manage and optimize the performance of Social Media campaigns on Facebook, Instagram & Twitter.
Develop campaign components including keywords, copywriting, landing page selection, account structure
Manage budgets towards performance goals.
Responsible of planning the performance based digital strategies for agency's clients.
Develop campaign components including keywords, copywriting, landing page selection, account structure



Provides excellent customer service
Handle the daily sales retail store operations



Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
Update customer information in the customer service database during and after each call
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers



Education

Technical artificial in Electronic Equipment

Education Details

Technical artificial

Electronic Equipment

Banha, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Banha
2007 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Amr Mousa

Egypt

2007

B / Very Good / 75 - 85%

N/A

Amr Mousa
2007

Training and Courses

Training/Course Details

Digital Marketing branches

Jan 2015

Degtaliser initiative

initiative for rehabilitation work in all Digital Marketing branches

Training/Course Details

unlimited potential(windows xp_MS office _Internet)

Jan 2011

Microsoft

unlimited potential(windows xp_MS office _Internet)

Training/Course Details

Rehabilitation of young people for the labor market

Jun 2013

Maaan Team

Rehabilitation of young people for the labor market (JopHunting_c v writing_ Positive Thinking_Personal interview)

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe PhotoshopArabicArea Sales ManagerBusiness PlanningBusiness StrategyBusiness-orientedCompiling And Analysing Sales FiguresConsulting ServicesConsumer ServicesContent MarketingCustomer ServiceCustomer Service ExecutiveDigital MarketingDigital Marketing BranchesDigital Marketing ExecutiveEducationElectronic EquipmentEnglishFlexibleGrowth HackingHard WorkerInbound MarketingInnovativeLinuxMS OfficeManage Budgets Towards Performance Goals.Market Research & Competitive Analysis.MarketingMicrosoft ExcelMicrosoft WordMobilyPlan & Execute The Search Marketing SEM StrategiesPlan, Manage And Optimize The Performance Of Social Media Campaigns On Facebook, Instagram & TwitterRehabilitation Of Young People For The Labor MarketSocial Media MarketingSupportTeam PlayerTechnical SupportTelecommunicationsTranssion HoldingUnlimited Potential(windows Xp_MS Office _Internet)

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

MS office

MS office

: Advanced

: Extreme - I love it!

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

3-5 years

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

3-5 years

Business Planning

Business Planning

: Advanced

: Extreme - I love it!

:

1-3 years

Linux

Linux

: Intermediate

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

1-3 years

Fields of Expertise

Digital Marketing

Digital Marketing

: Advanced

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

3-5 years

Market Research & Competitive Analysis.

Market Research & Competitive Analysis.

: Advanced

: Extreme - I love it!

:

1-3 years

Plan & execute the Search Marketing SEM strategies

Plan & execute the Search Marketing SEM strategies

: Advanced

: Extreme - I love it!

:

1-3 years

Plan, Manage and optimize the performance of Social Media campaigns on Facebook, Instagram & Twitter

Plan, Manage and optimize the performance of Social Media campaigns on Facebook, Instagram & Twitter

: Advanced

: Extreme - I love it!

:

1-3 years

Compiling and analysing sales figures

Compiling and analysing sales figures

: Advanced

: Extreme - I love it!

:

1-3 years

Manage budgets towards performance goals.

Manage budgets towards performance goals.

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Business-oriented, Hard worker, Flexible / Adaptive, Innovative, Team Player

Online Presence

https://www.linkedin.com/in/mahmoudabdelrazik/https://www.facebook.com/Ma7moudAbdelrazikhttps://twitter.com/M__Abdelrazik

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