Basic Info

Mahmoud Mahmoud

13 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

IT Manager at Binladin group Egypt

Experience Details

IT Manager

Operations/Management, Administration

Manager

 Supporting existing service and running projects and leading the projects teams to create or
update the IT service catalogue.
 Proactive monitoring current service to make sure it is aligned to the SALs and OLAs.
 Responsible for implementing, testing and maintaining server level disaster recovery plans.
 Maintain scheduled backups and maintenance plans, and perform regular and on‐demand
database and application backups and recoveries.
 Work closely with the Application vendor’s team to provide end‐user support and issue
resolution.
 Evaluate and recommend system technologies to support business requirements.
 Create and maintain documentation for all processes and procedures.
 Lead, train and support the work of other staff engaged in similar functions.
 Prepare and Provide ad‐hoc reports and analysis upon management requests.
 Developing, managing and testing backup and recovery plans.
 Provide first line support for the web system, database servers, and data communication
Hardware.
 Co‐ordinate with departments heads to achieve quality IT service.
 Identification and escalation systems or environmental faults that could impact system
availability.
 Ensure that outstanding problems are constantly followed up and problems should not be
remained as it is because of Local IT unavailability.
 Ensure that all customers/users requirements are clearly identified.
 Ensure prompt and reliable support to partnership customers in case of failure.
 Identify service level improvements.
 Identify new IT and communication systems and roll out within the time frame.
 Identify enhancements to relevant industry technological developments.
 Follow up the installation of hardware and software is carried out in timely and accurate
fashion.
 Ensuring the availability and day to day operation, scheduling & technical support of the
company infrastructure/computer system and peripherals in the network environment.


Company Details

Binladin group Egypt

Cairo, Egypt

More than 1000 employees

Construction - Industrial Facilities and Infrastructure

http://www.sbgpbad.ae/english/project.php?country=6&category=Finished

Mar 2016 to present (9 months)
IT Manager at Shabakah Net

Experience Details

IT Manager

Administration, Customer Service/Support, Operations/Management

Manager

 Responsible for Egypt branch IT services.
 Hardware devices.
 Connection between Egypt branch and the other branches in KSA.


Company Details

Shabakah Net (multinational)

Cairo, Saudi Arabia

501-1000 employees

Information Technology Services

www.shabakah.com.sa

Apr 2015 to Feb 2016 (10 months)
Head of IT Services at PaxeraMed

Experience Details

Head of IT Services

IT/Software Development, Customer Service/Support

Manager

 Supporting existing service and running projects and leading the projects teams to create or
update the IT service catalogue.
 Proactive monitoring current service to make sure it is aligned to the SALs and OLAs.
 Responsible for implementing, testing and maintaining server level disaster recovery plans.
 Maintain scheduled backups and maintenance plans, and perform regular and on‐demand
database and application backups and recoveries.
 Work closely with the Application vendor’s team to provide end‐user support and issue
resolution.
 Evaluate and recommend system technologies to support business requirements.
 Create and maintain documentation for all processes and procedures.
 Lead, train and support the work of other staff engaged in similar functions.
 Prepare and Provide ad‐hoc reports and analysis upon management requests.
 Developing, managing and testing backup and recovery plans.
 Provide first line support for the web system, database servers, and data communication
Hardware.
 Co‐ordinate with departments heads to achieve quality IT service.
 Identification and escalation systems or environmental faults that could impact system
availability.
 Ensure that outstanding problems are constantly followed up and problems should not be
remained as it is because of Local IT unavailability.
 Ensure that all customers/users requirements are clearly identified.
 Ensure prompt and reliable support to partnership customers in case of failure.
 Identify service level improvements.
 Identify new IT and communication systems and roll out within the time frame.
 Identify enhancements to relevant industry technological developments.
 Follow up the installation of hardware and software is carried out in timely and accurate
fashion.
 Ensuring the availability and day to day operation, scheduling & technical support of the
company infrastructure/computer system and peripherals in the network environment.


Company Details

PaxeraMed

Cairo, Egypt

51-100 employees

Information Technology Services, Computer Software

http://www.paxeramed.com

May 2007 to Oct 2014 (7 years 5 months)
Senior IT Networks Engineer at Golden 5 (Sales Office in Cairo)

Experience Details

Senior IT Networks Engineer

IT/Software Development

Experienced (Non-Manager)

 I was responsible for any IT issue in the (Cairo Sales) office.
 I made connection between the hotels and the (Cairo Sales) office, and I was responsible for
maintaining the connection between (Cairo sales) office branch and the hotels in order that
sales can access the (Fidelio) system.


Company Details

Golden 5 (Sales Office in Cairo)

Cairo, Egypt

101-500 employees

Travel and Tourism

http://www.princessegypthotels.com/en

Jan 2006 to Apr 2007 (1 year 2 months)
Senior IT Engineer/Instructor at NIIT VirgiTech Corps.

Experience Details

Senior IT Engineer/Instructor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

I was Delivering the following courses:
 MCSE 2003
 CompTIA Network+
 CompTIA Server+
 CompTIA A+ Software/Hardware
 Linux
 ICDL
 MOS
 Computer Concepts
 Internet Fundamentals
 Designing Web Pages by using HTML
 Visual Basic 6.0/.NET
 PAT (Programming Approach and Techniques)
 Microsoft SQL server 2000 Querying, Programming, and Administration


Company Details

NIIT VirgiTech Corps.

Cairo, Egypt

101-500 employees

Education

http://www.virgitech.com

Jul 2001 to Dec 2005 (4 years 5 months)

Education

Licentiate of English Language in English Linguistics

Education Details

Licentiate of English Language

English Linguistics, French, English Drama

El-Maaref Higher Institute for Languages and Translation, Egypt

B / Very Good / 75 - 85%

Arabic Language in detail. English Literature in detail. English Drama in detail. English Poetry in detail. English Linguistics. French (Beginner Level).

N/A

El-Maaref Higher Institute for Languages and Translation
1997 - 2000
High School - Thanaweya Amma

High School Details

Thanaweya Amma

ismail al-kabany

Egypt

1996

C / Good / 65 - 75%

N/A

ismail al-kabany
1996

Certifications

CCNA
Apr 2014

Certificate details

CCNA

Apr 2014

N/A

N/A

N/A

N/A

Certificate details

70-630 – TS: Microsoft Office SharePoint Server 2007, Configuring

Sep 2008

N/A

N/A

N/A

N/A

Certificate details

70-659 – TS: Windows Server 2008 R2, Server Virtualization

Jul 2012

N/A

N/A

N/A

N/A

Certificate details

MCT (Microsoft Certified Trainer)

Sep 2008

N/A

N/A

N/A

N/A

Certificate details

MCITP: Enterprise Administrator

Nov 2008

N/A

N/A

N/A

N/A

Certificate details

MCITP: Server Administrator

Oct 2008

N/A

N/A

N/A

N/A

Certificate details

70-620 – TS: Windows Vista, Configuring

Nov 2008

N/A

N/A

N/A

N/A

Certificate details

70-640 – TS: Windows Server 2008 Active Directory, Configuring

Sep 2008

N/A

N/A

N/A

N/A

Certificate details

70-642 – TS: Windows Server 2008 Network Infrastructure, Configuring

Oct 2008

N/A

N/A

N/A

N/A

Certificate details

70-643 – TS: Windows Server 2008 Applications, Configuring

Nov 2008

N/A

N/A

N/A

N/A

Certificate details

NIIT VirgiTech certificates

Apr 2002

N/A

N/A

N/A

NIIT VirgiTech certificates

N/A

Certificate details

MillenMed certificates

May 2011

N/A

N/A

N/A

MillenMed certificates

N/A

Training and Courses

Training/Course Details

CEH | Certified IT Networks/Systems Penetration Tester

Jan 2012

Cairo

N/A

Training/Course Details

CCNSP (Cyberoam® Certified Network & Security Professional)

Jan 2012

Cairo

N/A

Training/Course Details

MCITP (Microsoft® Certified Information Technology Professional)

Jan 2012

Cairo

N/A

Training/Course Details

CCNA (CISCO® Certified Network Associate)

Jan 2010

Cairo

N/A

Training/Course Details

Microsoft® Windows 2008

Jan 2009

Cairo

N/A

Training/Course Details

Microsoft® Channel Product Training 6

Jan 2008

Cairo

N/A

Training/Course Details

Microsoft® Channel Product Training 5

Jan 2005

Cairo

N/A

Training/Course Details

Microsoft® Channel Product Training 4

Jan 2004

Cairo

N/A

Training/Course Details

Service Pack 2 for Microsoft® Windows XP

Jan 2004

Cairo

N/A

Training/Course Details

MCSE (Microsoft® Certified System Engineer)

Jan 2004

Cairo

N/A

Training/Course Details

MCDBA (Microsoft® Certified Database Administrator)

Jan 2004

Cairo

N/A

Training/Course Details

MCSD (Microsoft® Certified Solution Developer)

Jan 2003

Cairo

N/A

This profile is fresh!
Last update 22 days ago.

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Profile Skills and Keywords

70-620 TS: Windows Vista, Configuring70-630 TS: Microsoft Office SharePoint Server 2007, Configuring70-640 TS: Windows Server 2008 Active Directory, Configuring70-642 TS: Windows Server 2008 Network Infrastructure, Configuring70-643 TS: Windows Server 2008 Applications, Configuring70-659 TS: Windows Server 2008 R2, Server VirtualizationADO.NETASP.NETAdministrationAdobe PhotoshopAndroidArabicBusiness-orientedC#CCNACCNA (CISCO Certified Network Associate)CCNSP (Cyberoam Certified Network & Security Professional)CEH | Certified IT Networks/Systems Penetration TesterCRMCiscoComputer HardwareComputer SkillsComputer SoftwareConstruction - Industrial Facilities And InfrastructureCustomer ServiceEducationEnglishEnglish DramaEnglish LinguisticsFirewallsFrenchHTMLHard WorkerHead Of IT ServicesITIT ManagerInformation Technology (IT)Information Technology ServicesInteractiveInternetJavaJavaScriptLinuxMCDBA (Microsoft Certified Database Administrator)MCITPMCITP (Microsoft Certified Information Technology Professional)MCITP: Enterprise AdministratorMCITP: Server AdministratorMCSD (Microsoft Certified Solution Developer)MCSE (Microsoft Certified System Engineer)MCT (Microsoft Certified Trainer)ManagementMicrosoft OfficeMicrosoft SQL ServerMicrosoft WindowsMicrosoft Channel Product Training 4Microsoft Channel Product Training 5Microsoft Channel Product Training 6Microsoft Windows 2008MillenMed CertificatesNIIT VirgiTech CertificatesNetworkNetwork AdministrationNew TechnologiesProblem SolverReadingSecurity AnalysisSenior IT Engineer/InstructorSenior IT Networks EngineerServersService Pack 2 For Microsoft Windows XPShabakah NetSharePointSoftware DevelopmentSpecialitySupportSystem AnalysisTeachingTeam PlayerTeam WorkTravel And TourismVB.NetVMWareWeb DesignWeb DevelopmentWindows Server 2008Work Dedication

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft SQL Server

Microsoft SQL Server

: Expert

: Extreme - I love it!

:

More than 7 years

SharePoint

SharePoint

: Expert

: Extreme - I love it!

:

3-5 years

Network Administration

Network Administration

: Expert

: Extreme - I love it!

:

More than 7 years

Firewalls

Firewalls

: Expert

: Extreme - I love it!

:

More than 7 years

Windows Server 2008

Windows Server 2008

: Expert

: Extreme - I love it!

:

3-5 years

Servers

Servers

: Expert

: Extreme - I love it!

:

More than 7 years

ASP.NET

ASP.NET

: Expert

: Extreme - I love it!

:

3-5 years

VB.Net

VB.Net

: Expert

: Extreme - I love it!

:

5-7 years

ADO.NET

ADO.NET

: Expert

: Extreme - I love it!

:

5-7 years

HTML

HTML

: Expert

: Extreme - I love it!

:

More than 7 years

Linux

Linux

: Expert

: Extreme - I love it!

:

More than 7 years

Web Design

Web Design

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

CRM

CRM

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Cisco

Cisco

: Expert

: Extreme - I love it!

:

3-5 years

VMWare

VMWare

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Hardware

Computer Hardware

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Information Technology (IT)

Information Technology (IT)

: Expert

: Extreme - I love it!

:

More than 7 years

MCITP

MCITP

: Expert

: Extreme - I love it!

:

5-7 years

C#

C#

: Intermediate

: Extreme - I love it!

:

1-3 years

Web Development

Web Development

: Intermediate

: Extreme - I love it!

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

1-3 years

Java

Java

: Beginner

: Extreme - I love it!

:

1-3 years

javaScript

javaScript

: Beginner

: Extreme - I love it!

:

1-3 years

Android

Android

: Beginner

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Network

Network

: Expert

: Extreme - I love it!

:

More than 7 years

IT

IT

: Expert

: Extreme - I love it!

:

More than 7 years

Teaching

Teaching

: Expert

: Extreme - I love it!

:

More than 7 years

Security Analysis

Security Analysis

: Expert

: Extreme - I love it!

:

More than 7 years

System Analysis

System Analysis

: Expert

: Extreme - I love it!

:

More than 7 years

Web Design

Web Design

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Business-oriented, Hard worker, Problem Solver, Interactive, Team Player

Online Presence

https://www.mcpvirtualbusinesscard.com/VBCServer/Mahmoud_Hany_Mahmoud/profile

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