Basic Info

Mahmoud Elliethy

5 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Department Administrator –Mining- at Sukari Gold Mines

Experience Details

Department Administrator –Mining-

Administration

Experienced (Non-Manager)

▪Aids department head in staff capacity by coordinating office services, such as personnel, budget
preparation and control, and records control.
▪Analyses unit operating practices, such as recordkeeping systems, forms control, office layout,
suggestion systems, personnel and budgetary requirements, and performance standards to create
new systems or revise established procedures.
▪Contact point between the department and the contractors, for creating, follow up, revising, and
finalising orders.
▪Record keeping for employees, and finalising monthly timesheets for payroll


Company Details

Sukari Gold Mines

Aswan, Egypt

More than 1000 employees

Mining and Metals

N/A

Jul 2016 to present (1 year 3 months)
In-Country Research Analyst at Euromonitor International

Experience Details

In-Country Research Analyst

Analyst/Research

Experienced (Non-Manager)

▪Gathering and analysing different market data, such as sales volume and value, growth rates, key players, etc… for different industries.
▪Conducting extensive Internet research, telephone, and face-to-face interviews.
▪Building and maintaining good business relation with market contacts.
▪Authoring reports containing actionable recommendations.


Company Details

Euromonitor International (multinational)

Egypt

N/A

Market Research

N/A

Apr 2013 to Jun 2016 (3 years 2 months)
Account and Project Manager at DTP Factory

Experience Details

Account and Project Manager

Project/Program Management

Entry Level

▪Managing a portfolio of accounts.
▪Using existing network of contacts to generate new business.
▪Leading and training other members of the account team.
▪Ensure clients’ demands to be satisfied.
▪Completing administrative work.


Company Details

DTP Factory

Egypt

N/A

Graphic Design

N/A

Nov 2012 to Apr 2013 (5 months)
Customer Service Consultant Specialist at Sutherland Global Services

Experience Details

Customer Service Consultant Specialist

Customer Service/Support

Entry Level

▪Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
▪Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar.
▪Makes financial decisions to protect/collect revenues and adjusts customer accounts.
▪Using the company’s CRM to make sure the costumer issue is resolved and to keep all the related data.


Company Details

Sutherland Global Services (multinational)

Egypt

101-500 employees

Telecommunications

N/A

Jan 2012 to Jul 2012 (6 months)
Administrative Coordinator at British International Language School

Experience Details

Administrative Coordinator

Administration

Entry Level

•Responsible for supervising, scheduling, training and organizing workload of all front desk personnel, under supervision of the Administrative Director.
•Using excellent customer service skills establishes and maintains effective working relationships with other employees, and the general public.
•Prepare a variety of reports and related information for decision-making purposes, including monitoring monthly expenditure budget.
•Responsible for checking timesheets for accuracy.
•Assists and responds to public inquiries and complaints.
•Assist in employee evaluations.


Company Details

British International Language School

Egypt

N/A

Education

N/A

Jul 2011 to Jan 2012 (6 months)

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Alexandria University, Egypt

Not specified

N/A

N/A

Alexandria University
2004 - 2011

Certifications

IELTS
Jun 2014

Certificate details

IELTS

Jun 2014

7.5 out of 9

N/A

N/A

N/A

Training and Courses

Training/Course Details

Human Resources Management

Jul 2009

EAAC

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Account And Project ManagerAccountingAdaptiveAdministrationAdministrative CoordinatorAnalyticalArabicCommunicatorCustomer ServiceCustomer Service Consultant SpecialistCustomer-orientedDepartment Administrator Mining-EducationEnglishEuromonitor InternationalFlexibleGraphic DesignHuman ResourcesHuman Resources ManagementIELTSIn-Country Research AnalystInternet ResearchInternet SearchInterviewingLeads GenerationMarket ResearchMicrosoft OfficeMining And MetalsPlannerProgram ManagementProjectResearchRugby UnionSupportSutherland Global ServicesTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Intermediate

: High

:

3-5 years

Fields of Expertise

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

3-5 years

Leads Generation

Leads Generation

: Expert

: Extreme - I love it!

:

3-5 years

Market Research

Market Research

: Advanced

: Extreme - I love it!

:

3-5 years

Interviewing

Interviewing

: Advanced

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Intermediate

: Medium

:

Less than 1 year

Administration

Administration

: Beginner

: High

:

Less than 1 year

Human Resources

Human Resources

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Planner, Communicator, Customer-oriented, Flexible / Adaptive

Online Presence

https://eg.linkedin.com/in/melliethy

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