Basic Info

Mahmoud El Badrawi

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Remote Hardware Support Engineer at IBM

Experience Details

Remote Hardware Support Engineer

IT/Software Development

Experienced (Non-Manager)

- Provide remote technical support assistance to clients and IBM technical personnel on High Volume product environment.
- Perform hardware problem determination, problem source identification utilizing a range of tools, techniques, knowledge bases and processes
- Provide action plans to clients to resolve issues and act as interface with IBM field support staff as needed to develop and execute action plans to resolve client issues .
- Maintain and update support case documentation .
- Contribute to high client satisfaction.
- Recommend improvements to maintenance package or technical support tools, procedures or processes as required.
- Monitor product and account performance / follow up as required to confirm case resolved.


Company Details

IBM (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services

https://www.ibm.com/eg-en/

Mar 2017 to present (1 month)
Electronic security systems Engineer at Alex For Consultancies

Experience Details

Electronic security systems Engineer

Engineering - Mechanical/Electrical, Engineering - Telecom/Technology

Experienced (Non-Manager)

N/A


Company Details

Alex For Consultancies

Cairo- Alexandria, Egypt

1-10 employees

Security and Surveillance

N/A

Apr 2015 to Nov 2015 (7 months)
Technical support agent at Teleperformance Egypt

Experience Details

Technical support agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Teleperformance Egypt

Cairo, Egypt

101-500 employees

Consumer Services

N/A

Jul 2014 to Apr 2015 (9 months)
Site Engineer at Falcon

Experience Details

Site Engineer

Engineering - Mechanical/Electrical, Engineering - Telecom/Technology

Entry Level

N/A


Company Details

Falcon

Cairo, Egypt

51-100 employees

Engineering Services

N/A

Jun 2010 to Oct 2010 (4 months)
Salesman at IVECO

Experience Details

Salesman

Marketing/PR/Advertising

Entry Level

I call companies, I meet their managers and I offer them our products.


Company Details

IVECO

Cairo, Egypt

1-10 employees

Engineering Services

N/A

Jan 2008 to Jan 2009 (1 year)

Education

Bachelor's Degree in Communication Systems

Education Details

Bachelor's Degree

Communication Systems

Arab Academy for Science, Technology and Maritime Transport, Egypt

Not specified

N/A

N/A

Arab Academy for Science, Technology and Maritime Transport
2009 - 2014
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Profile Skills and Keywords

Adobe PhotoshopAnalyticalArabicCCNACommunication SystemsConsumer ServicesCustomer ServiceElectronic Security Systems EngineerEngineeringEngineering ServicesEnglishExecutorFrenchGoogle SketchUpIBMITInformation Technology ServicesJavaMarketingMatlabMicrosoft ExcelMicrosoft PowerPointMicrosoft Visual StudioMicrosoft WindowsMicrosoft WordNegotiatorOrCADPresenterProblem SolverReadingRemote Hardware Support EngineerResearchRussianSalesmanSecurity And SurveillanceSite EngineerSoftware DevelopmentSportsSupportTeam WorkingTechnical Support AgentTelecommunicationsWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Russian

Russian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

OrCAD

OrCAD

: Advanced

: Extreme - I love it!

:

3-5 years

Matlab

Matlab

: Intermediate

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

1-3 years

Microsoft Visual Studio

Microsoft Visual Studio

: Intermediate

: High

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Medium

:

1-3 years

Google SketchUp

Google SketchUp

: Intermediate

: High

:

1-3 years

Java

Java

: Beginner

: Medium

:

1-3 years

CCNA

CCNA

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Telecommunications

Telecommunications

: Advanced

: Extreme - I love it!

:

5-7 years

Marketing

Marketing

: Intermediate

: Extreme - I love it!

:

1-3 years

Engineering

Engineering

: Intermediate

: Extreme - I love it!

:

3-5 years

Writing

Writing

: Intermediate

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Executor, Negotiator, Presenter, Problem Solver

Online Presence

http://www.linkedin.com/profile/view?id=209407114&trk=nav_responsive_tab_profile

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