Basic Info

Mahmoud Borham

2 years

Alexandria, Egypt

Bachelor's Degree

Entry level

Work Experience

Systems Analyst at Vodafone Egypt

Experience Details

Systems Analyst

Administration, Installation/Maintenance/Repair

Entry Level

Investigating different problems related to Genesys Platform and components
Log investigation
Troubleshooting
Interaction with customer care, SMC and guiding customers to have their requirements fulfilled
Interaction with other IT Teams
Enhancing the CTI/IVR system and optimize configuration
Handling vendors
Upgrading different components of system’s architecture
Adjusting automated Alarms to anticipate/report incident occurence
Dealing with different operating systems ( Linux, Solaris, AIX, .. )
write SQL queries for troubleshooting


Company Details

Vodafone Egypt (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Sep 2015 to present (1 year 3 months)

Education

Technical Diploma in Systems Administration

Education Details

Technical Diploma

Systems Administration

Information Technology Institute (ITI), Egypt

B / Very Good / 75 - 85%

N/A

N/A

Information Technology Institute (ITI)
2014 - 2015
Communications and electronics Engineering in Engineering

Education Details

Communications and electronics Engineering

Engineering

Alexandria University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Alexandria University
2007 - 2012

Certifications

RHCSA 7
Oct 2016

Certificate details

RHCSA 7

Oct 2016

300 out of 300

N/A

160-207-601

Redhat

N/A

Certificate details

ITIL Foundation V3

Apr 2016

97%

N/A

5653102

EXIN

N/A

Certificate details

Oracle Database SQL Expert

Jul 2016

94%

N/A

OC1580492

Oracle

N/A

Certificate details

Solaris 11 Systems Administrator

Mar 2016

N/A

N/A

OC1580492

Oracle

N/A

Certificate details

Certified Professional SIP Server Consultant

Feb 2016

N/A

N/A

1040214

Genesys

N/A

Certificate details

Certified Professional GVP Consultant

Jun 2016

N/A

N/A

1040214

Genesys

N/A

Certificate details

CCNA Routing and Switching

Sep 2015

97%

N/A

N/A

N/A

Certificate details

Advanced Solaris 11 Systems Administrator

May 2016

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Redhat Enterprise Linux Administation I

Sep 2016

Self Study

RH Linux 7

Training/Course Details

Redhat Enterprise Linux Administation II

Sep 2016

Self Study

Redhat 7

Training/Course Details

Redhat Enterprise Linux Administation III

Oct 2016

Self Study

Redhat 7

Training/Course Details

Oracle Database SQL I

Oct 2015

ITI

N/A

Training/Course Details

Oracle Database SQL II

Nov 2015

ITI

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAdvanced Solaris 11 Systems AdministratorArabicCCNA Routing And SwitchingCertified Professional GVP ConsultantCertified Professional SIP Server ConsultantComputerCosmologyEngineeringEnglishGenesysITIL Foundation V3InstallationLinuxMaintenanceMicrosoft OutlookNetworkingOracleOracle Database SQL ExpertOracle Database SQL IOracle Database SQL IIPhilosophyRHCSA 7ReadingRedhat Enterprise Linux Administation IRedhat Enterprise Linux Administation IIRedhat Enterprise Linux Administation IIIRepairSolarisSolaris 11 Systems AdministratorSystems AdministrationSystems AnalystTechnologyTelecommunicationsUNIXVodafone Egypt

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Linux

Linux

: Expert

: Extreme - I love it!

:

1-3 years

Genesys

Genesys

: Expert

: Extreme - I love it!

:

1-3 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Solaris

Solaris

: Expert

: Extreme - I love it!

:

1-3 years

UNIX

UNIX

: Expert

: Extreme - I love it!

:

1-3 years

Oracle

Oracle

: Advanced

: Extreme - I love it!

:

1-3 years

Networking

Networking

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Systems Administration

Systems Administration

: Expert

: Extreme - I love it!

:

1-3 years

Systems Analyst

Systems Analyst

: Expert

: Extreme - I love it!

:

1-3 years

Online Presence

https://eg.linkedin.com/in/mahmoud-borham-725714122https://www.facebook.com/mahmoud.borham.5

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