Basic Info

Mahmoud Moustafa

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

MENA Community Operations Support Representative at Uber

Experience Details

MENA Community Operations Support Representative

Customer Service/Support

Experienced (Non-Manager)

Deliver high-quality service across multiple support platforms (email, chat, phone)
Be a passionate advocate for riders and drivers while answering any questions that come your way
Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences
Build loyalty among new users and get our early adopters to fall in love with Uber all over again
Triage issues and escalate them when necessary


Company Details

Uber (multinational)

Cairo, Egypt

More than 1000 employees

Transportation

www.uber.com

Apr 2016 to present (1 year 6 months)
Customer Service Representative at SAMSUNG

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.


Company Details

SAMSUNG (multinational)

Giza, Egypt

501-1000 employees

Electronics and Semiconductors

www.skydist.com

Apr 2015 to Apr 2016 (1 year)
Receptionist at Falcton Hotels Sharm ElSheikh

Experience Details

Receptionist

Administration, Hospitality/Hotels/Food Services

Experienced (Non-Manager)

-Welcoming visitors by greeting them, in person or on the telephone; answering or referring inquiries.
-Directs visitors by maintaining employee and department directories; giving instructions.
-Maintaining telecommunication system by following manufacturer's instructions for house phone and console operation.
-Contributing to team effort by accomplishing related results as needed.


Company Details

Falcton Hotels Sharm ElSheikh (multinational)

Giza, Egypt

101-500 employees

Hospitality/Hotels

http://falcon-hotels.com/

Feb 2013 to Apr 2015 (2 years 2 months)
Executive Secretary/Assistant at Multinational Company For Animal Health in Zagazig

Experience Details

Executive Secretary/Assistant

Administration

Experienced (Non-Manager)

) Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution.

2) Open, sort, and distribute incoming correspondence, including faxes and email.

3) File and retrieve corporate documents, records, and reports.

4) Greet visitors and determine whether they should be given access to specific individuals.

5) Prepare responses to correspondence containing routine inquiries.

6) Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work
7) Prepare agendas and make arrangements for committee, board, and other meetings.

8) Make travel arrangements for executives.

9) Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
10) Compile, transcribe, and distribute minutes of meetings.

11) Attend meetings in order to record minutes.

12) Coordinate and direct office services, such as records and budget preparation, personnel, and housekeeping, in order to aid executives.

13) Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.

14) Manage and maintain executives' schedules.

15) Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, and/or presentation software.

16) Set up and oversee administrative policies and procedures for offices and/or organizations.

17) Supervise and train other clerical staff.

18) Review operating practices and procedures in order to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.

19) Interpret administrative and operating policies and procedures for employees.

20) Updating Clients Records ,Filling system management ,Clients database management .

21) Following General Manager orders and execute instructions with a full supervision with the employees


Company Details

Multinational Company For Animal Health in Zagazig

Sharqia, Egypt

11-50 employees

Pharmaceuticals

https://www.facebook.com/profile.php?id=128005930733105&ref=ts&fref=ts

Jan 2012 to Jan 2013 (1 year)

Achievements


I achieved an excellent results with a group of primary children i was teaching English in Resala Charity

Education

BSc in Tourist guidance

Education Details

BSc

Tourist guidance

Faculty of tourism and hotels, Egypt

B / Very Good / 75 - 85%

History of Ancient egypty to Modern Egypt with all Monument

N/A

Faculty of tourism and hotels
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Secondary school for boys

Egypt

2007

A / Excellent / 85 -100%

N/A

Secondary school for boys
2007

Certifications

ICDL
Sep 2013

Certificate details

ICDL

Sep 2013

Passed

N/A

N/A

SESCO/ECDL

ALL MS-OFFICE applications
Internet /Emails/Windows 7

EDU EGYPT
Aug 2011

Certificate details

EDU EGYPT

Aug 2011

100 out of 100

N/A

N/A

ITI

SUCCESSFULLY Passed the 6 Months Course

Training and Courses

Training/Course Details

EDU Egypt Program

Oct 2011

ITI

3- EDU Egypt program including: Communication skills course Presentation skills course Customer service skills course Business writing skills course BPO course Business English course Résumés& Interviewing skills

Training/Course Details

English Language

Aug 2010

German Egyptian Academy

General and Conversation

Training/Course Details

Human Resources Fundamentals

Sep 2014

ALISON.com

This HR course introduces you to the world of Human Resources management (HRM) and is a useful introduction to those who wish to learn and understand more about the role it plays within organisations. The lessons examine the various functions of HRM in organisations including responsibilities and objectives, the employment cycle, job analysis, recruitment and selection, and performance appraisal as well as employee relations, and managing change within the workplace.

Training/Course Details

Business Email

Sep 2014

HP life elearning

Most people write emails or letters on a daily basis as well as occasional reports, meeting summaries, minutes or other business correspondence. Learn how to create business documents that say what you mean and achieve the results you want. This course not only covers the basics of how to improve your writing skills but also how to achieve the right result from your written correspondence. What you will learn on this course By the end of the course, you will know how to: Structure your business documents effectively Avoid common grammatical mistakes Write in a clear, concise style Get your message across convincingly Give your business documents that final polish before you send them

Training/Course Details

Digital Marketing Diploma

Apr 2017

Mohamed Gamal freelance trainer

Social Media Content Marketing SEO SEM Web Analytics Email Marketing Website

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAdministrative SkillsArabicBusiness EmailBusiness WritingComputer SkillsCustomer CareCustomer ServiceCustomer Service RepresentativeCustomer Service SkillsData EntryDevoationDigital MarketingDigital Marketing DiplomaE-marketingEDU EGYPTEDU Egypt ProgramElectronics And SemiconductorsEnglishEnglish LanguageEnglish SkillsExecutive Secretary/AssistantFalcton Hotels Sharm ElSheikhFlexibleFood ServicesFrenchGoogle SheetGoogle SheetsHard WorkerHonestyHospitalityHotelsHuman Resources FundamentalsICDLInitiativeInternetLeadership SkillsMENA Community Operations Support RepresentativeMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointMicrosoft WordOnline Search SkillsPharmaceuticalsReceptionistReporting SkillsRespecting SuperiorsRespecting Work CodesSAMSUNGSocialSocial MediaSocial Media MarketingStraight PeopleSupportTeam PlayerTeam WorkTeam Work SkillsTelephone EtiquetteTelephone TechniqueTime ManagementTo Be On TimeTourist GuidanceTransportationUber

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Intermediate

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Social Media

Social Media

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

telephone etiquette

telephone etiquette

: Expert

: Extreme - I love it!

:

3-5 years

Google sheets

Google sheets

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Data Entry

Data Entry

: Expert

: Extreme - I love it!

:

3-5 years

E-marketing

E-marketing

: Expert

: Extreme - I love it!

:

Less than 1 year

Google Sheet

Google Sheet

: Expert

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Administrative skills

Administrative skills

: Expert

: Extreme - I love it!

:

1-3 years

Customer Service Skills

Customer Service Skills

: Expert

: Extreme - I love it!

:

1-3 years

Computer skills

Computer skills

: Expert

: Extreme - I love it!

:

1-3 years

English Skills

English Skills

: Expert

: Extreme - I love it!

:

5-7 years

Leadership skills

Leadership skills

: Expert

: Extreme - I love it!

:

1-3 years

Telephone Technique

Telephone Technique

: Expert

: Extreme - I love it!

:

1-3 years

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

1-3 years

Reporting Skills

Reporting Skills

: Expert

: Extreme - I love it!

:

1-3 years

Business Email

Business Email

: Expert

: Extreme - I love it!

:

1-3 years

Team work skills

Team work skills

: Expert

: Extreme - I love it!

:

1-3 years

Online Search skills

Online Search skills

: Expert

: Extreme - I love it!

:

1-3 years

Business Writing

Business Writing

: Advanced

: Extreme - I love it!

:

1-3 years

Time Management

Time Management

: Advanced

: Extreme - I love it!

:

1-3 years

Social Media Marketing

Social Media Marketing

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Digital Marketing

Digital Marketing

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Initiative, Flexible / Adaptive, Social, Team Player

Online Presence

https://www.linkedin.com/pub/mahmoud-abdallah-mostafa/82/aab/901https://www.facebook.com/mahmoud.a.allah

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