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Mando Kho

Business Intelligence Analyst Manager at Quintess Collections Luxry Vecation clup.

Heliopolis, Cairo, Egypt

Work Experience

  • Business Intelligence Analyst ManagerFull Time

    Quintess Collections Luxry Vecation clup.

    Feb 2017 - Present -8 yrs, 6 months

    United States , Denver

    • Job Details:Developed new analytical models and techniques to standardize data collection company wide, documenting the processes for future professional development. Coordinated business analysis and development activity internally across multiple departments. Utilized Power BI and other reports to analyze data from finance, sales, capacity planning, MR performance, etc. in order to develop meaningful reports that could be used by a variety of personnel across the company. Assisted the business development team in implementing strategic partnerships and the addition of inventory to the Quintess and Time & Place online portfolio. Onboarded new properties, gathering information and photos from owners/partners, creating brochures, populating the calendar with existing reservations, and maximizing visibility through strategic marketing. Served as a key point of coordination with other departments such as Accounting, Sales, IT, and Marketing. Managed multiple priorities with confidence, thoughtfulness, and a high level of prioritization, organizational skills and flexibility. Uploaded and managed contracts within the QuickBase system as the system Administrator. Managed the resolution of service delivery issues for customers, homeowners, and the agency. Managed global relationships with homeowners, travel agents, and concierges. Utilized Critical Thinking through challenging tasks and processes to develop strategic and streamlined solutions. Primary responsibilities include the following: building analysis service reporting models; developing visual reports, dashboards, and KPI scorecards using data for Business Intelligence; Connecting data sources, importing data, and transforming data; developing tabular and multidimensional models that are compatible with warehouse standards; Implementing data and application security protocols and layering models in Google Data Studio; Creating complex queries in MS Access and using advanced level calculations on multiple data sets; Developing, publishing, and scheduling Google Data Studio reports and data models; Translating data into informative visuals and reports through prototyping and designing custom data visualization models
  • Custpmer Service and retention SupervisorFull Time

    Rise Broadband

    Mar 2013 - Feb 2017 -3 yrs, 11 months

    • Education

      • Master's Degree in Business Intelligence

        CSU Global (USA)

        Jan 2021 

      • High School - Other

        Naser School

        Jan 1999 

      Achievements

      Dedicated professional with a demonstrated history of utilizing collaborative approaches to solving problems and achieving results. Experienced business intelligence data analyst with excellent interpersonal and leadership skills, strong work ethic, and superior professionalism. Highly skilled in sustaining positive client and agency relationships as well utilizing a variety of technological presentation, data, and web based platforms. Results driven problem solver with a strong ability to leverage critical thinking to navigate through complex tasks. Responsive to client needs and company objectives. Extensive experience working with diverse populations and cultures through the public marketplace, international travel, and team competitions. Digitally fluent with hands-on experience in building and managing social media channels (Linkedin, FB, YouTube, Twitter,Snapchat, Instagram, etc.) and websites, as well as skilled in data management and collaborative workspace applications include

      Skills

      • MS Windows
      • MS Office
      • Microsoft Excel
      • Microsoft Office 365
      • Microsoft Access
      • Big Data Analytics

      Languages

      • English

        Fluent
      • Arabic

        Fluent

      Training & Certifications

      • GIS

        Front Range Community College·2018
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