MM
Mahmoud Mohamed
Telesales Agent at Elements B.D
Cairo, EgyptWork Experience
Elements B.D
Jun 2023 - Present -2 yrs
Egypt
- Job Details:Working with US entrepreneurs who are interested in investing in real estate, generating leads and multi research tools.
Shahid MBC
Jun 2022 - Jun 2025 -3 yrs
Egypt
- Job Details:Handling customer from Middle East & North Africa (MENA) and worldwide. Research, diagnose, document, and resolve technical issues related to software and hardware problems.
Customer Support Representative
Transcom
Jun 2021 - Jun 2025 -4 yrs
Egypt
- Job Details:Managed US customers using Walmart e-commerce platform, solved their problems, educated customers when needed, and provided guidance to customers in service provided.
Centro Global Solutions
Jun 2019 - Jun 2025 -6 yrs
Egypt
- Job Details:Engaged with healthcare professionals (doctors) through cold calls and demonstrated product value and increased client onboarding rates through effective needs-based selling techniques.
Education
Bachelor's Degree in Management Information Systems
Modern Sciences and Arts University (MSA)
Skills
- Data Analysis & Reporting: Microsoft Excel
- Database Knowledge: Relational Databases, Entity Relationship Diagrams (ERD), MySQL (Introductory Level)
- Systems & IT Concepts: Information Security Fundamentals, SDLC (Systems Development Life Cycle), Basic Networking
- Presentation & Design: PowerPoint (Advanced), Canva (for Visual Reports)
- Data Visualization: Power BI (Building Simple Reports and Dashboards)
- Database Fundamentals: SQL (Basic Querying, Joins, CRUD Operations)
- Programming & Analytics: Python (Basic Scripting, Data Manipulation with Pandas)
- Analytical Thinking
- Strong communication
- Team Collaboration
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