Mahmoud Saied Marouf

IT ManagerFull Time

• Job Details:The Middle East covers 14 sites in UAE, KSA, Kuwait, Iraq, Oman and Iran. Based in Dubai Office to manage offshore and onshore sites in UAE, KSA, Kuwait, Iraq, Oman, Iran, and Singapore. Manage & Lead a team of IT professionals across regional offices and rigs, providing technical support and troubleshooting for company-wide systems and applications. Establish and manage a continues learning program for the IT staff, focusing on emerging technologies. Lead cross functional teams in adopting best practices. Integrating security measures throughout the software development lifecycle. Spearhead the implementation of SLA in the company to improve and monitor the efforts and progress of the IT team and ensure no recurring issues. Architect and deploy sustainable IT solutions prioritizing energy efficient technologies for the best of the hardware lifecycle management while, driving continuous improvement for ITSM (IT Service Management). Submitted a new vision for safety project using the AI for ARAMCO. Cybersecurity Audit focal point for ARAMCO. Liaise with the ISP – VSAT various requirements according to its changes between each country across the jurisdictions under my responsibility. Manage the development and maintenance of documentation including departmental policies, procedures, disaster recovery plans, and technical reports as it relates to IT Operations. Manage service provider relationships delivering data communication and other infrastructural services to the Association. Review bid proposals, contracts, scope of work, and other documentation for projects and associated efforts.

IT Supervisor – EMEA RegionFull Time

• Job Details:The EMEA Region covers 25 different sites in Egypt, Italy, Nigeria, Gabon, Saudi Arabia, Bahrain, Croatia and Qatar. Based in Cairo Office to support and administer offshore and onshore sites in Egypt, Qatar, and Italy, in addition to provide secondary support to operations in the Gulf Region and West Africa. Provide effective IT assistance across all aspects of the business by maintaining documentation of all calls as accomplished tasks, change management requests and user creation/termination forms in KACE Ticketing System. In addition to keeping track of incomplete ones with respect to their priorities and due dates. Moreover, the escalation of further issues to business technical divisions as needed. Other System and Network Administration support tasks as: daily operations on the company’s Active Directory such as setting up new users, managing distribution lists and disabling expired accounts in accordance with HR Requirements, troubleshoot software and hardware failures at users and servers end, monitor Antivirus Management console and take actions as necessary, viruses eradication from infected systems, perform restoration of workstation systems and re-imaging, setup and configure new core servers and network devices using step-by-step procedures (Switches, APs, Riverbed, and BlueCoat), manage network drives and printers sharing, deploy system updates/patches and firmware upgrades, configure user settings and profiles on the Servers, assign licenses on Office365 and manage user settings, report Rigs and Remote Offices connectivity issues to their Service providers and guide local technicians through any necessary troubleshooting, complete internal user moves, ensure all logs of backup and server room entry are maintained, and ensure that all software purchased licensing is recorded. Perform on-site visits to Shelf Drilling Rigs to carryout maintenance and health checks on Rigs’ deployed systems and offer on-site technical support assistance to users. Companies representative in Region & HO Meetings.