MAHMOUD ELHEFNAWY

International account advisorFull Time

• Job Details:I’ve been working at Vodafone UK for over 1 year now, during that period I’ve indulged myself into the customer care Industry learning a lot about customer handling techniques, professional manner, anger management, sales skills and call structure.. During that year I’ve worked on lots of tasks including handling and dealing with technical issues over the phone, handling customer care queries, data entry as well as selling products over the phone, achieving my targets on each and every months with a top ten rank guaranteed regarding monthly performance across the queue.