Mahitab Mohamed Samir

Shaam Insurance Broker Company

• Front office supervisor Full Time

  Jul 2012 - Present -13 yrs, 1 month

  Egypt , Cairo

  • Job Details: Managing 2 teams of : - 10 agents, - 2 Team Leaders Duties & Tasks: - Works at the Strategic level across the whole Organization. - Managing the relationship between the customers and Center. - Works on customer’s satisfaction. - Responsible for selecting, hiring and set objectives for all team members. - Ensure Normal Day to Day Operations for the entire center. - Managing team performance - Responsible for financial part between organization and contracted Companies. Mar 2008 till July 2012 Front Office Team Leader- Shaalan Health System Center “ Duties & Tasks: - Managing a team of 5 agents responsible for booking appointments, checking availability and maintain customers’ needs. - Work on customer’s satisfaction. - Responsible for training new members. - Manage and ensure team performance. - Follow and train the team for organizing doctor’s sessions. - Follow the team responsible for surgeries to make sure of the schedule, doctors’ appointments, and customers having the needed papers.
• Front office Team LeaderFull Time

  Jul 2004 - Mar 2008 -3 yrs, 8 months

  Egypt , Cairo

  • Job Details: - Managing a team of 5 agents responsible for booking appointments, checking availability and maintain customers’ needs. - Work on customer’s satisfaction. - Responsible for training new members. - Manage and ensure team performance. - Follow and train the team for organizing doctor’s sessions. - Follow the team responsible for surgeries to make sure of the schedule, doctors’ appointments, and customers having the needed papers.