Mahitab Magdy Mostafa

Office Manager Head of Reservation departmentFull Time

• Job Details:- Team Leader - Reservation

Office AdminFull Time

• Job Details:Admin assistant. - Management. - Customer Service. - Social Media. - Assistant to H.R.

Office manager and Head of Reservation department Full Time

• Job Details:Office Admin: - Answer telephones and taking messages - Arrange and coordinate meetings, administrative support, data collection. - Receiving phone calls, emails and faxes & effectively response as requested. - Attending meetings, taking notes, typing meeting minutes, prepare reports & reminding of any point that needs follow-up. - Handling visitors. - Team leader for almost four agent and manage three counters each counter contain five agents Reservation: - Create new users for both admins and agents on VARS or website. - Booking tickets. - Responsible for all refund and void process. - Revise all booked tickets every 15 days with accounting Department. - Solve any problem with both clients and tourism companies and follow up with them. - Authorized for editing penalties. - Revise the PNL report with airport for each flight. - Train the users to book with rules of the system. - Revise the flight scheduling daily. - Check the flight load report daily. - Create new classes and new flights. - Coding the penalties.