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Mahetab El Faramawy

Recruitment Specialist at Sprout Recruit

Giza, Egypt

Work Experience

  • Recruitment Specialist

    Sprout Recruit

    Mar 2025 - Present -5 months

    Egypt

    • Job Details:Responsible for sourcing, screening, and hiring top talent for various roles, including call centre agents and service staff.

  • Quality Monitoring Specialist

    Xceed

    Apr 2019 - Jan 2024 -4 yrs, 9 months

    Egypt

    • Job Details:Monitor, coach, and improve the methods of customer service representatives and also help them strengthen their weak points to be better and be closer to perfection.

  • Customer Support Representative

    Xceed

    May 2018 - May 2019 -1 yr

    Egypt

    • Job Details:Customer service representative for Noon account and promoted to quality analysis in less than one year.

  • Customer Support Representative

    Xceed

    Jan 2017 - May 2017 -4 months

    Egypt

    • Job Details:Customer service representative at GSM (We Mobile SIM) account.

    • Skills

    • Training
    • Customer Support
    • Customer Satisfaction
    • Problem Solving
    • Coaching
    • Quality Audition
    • Corrective actions
    • Communication Monitoring
    • quality improvement

    Languages

    • Arabic

      Fluent

    • English

      Advanced

    • Turkish

      Advanced
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