Maher Gerges

Customer Retention SpecialistFull Time

• Job Details:•Handled incoming customer calls to enroll, renew, reactivate, or cancel customer subscription packages with the main objective to retain, sign up, or downgrade/upgrade subscription services. • Utilized sales skills like overcoming objections, asking probing questions, providing benefit statements, assuming the sale and building a rapport to obtain sales and retain customer business. • Connected and built rapport with a variety of customer types (more than 7984 customers) by using common courtesy, creating empathy, actively listening, educating, and offering solutions which caters to the customers’ needs. • Diffused high-tension situations as the need arose and went above and beyond to resolve any issue • Utilized systems and various tools available to stay abreast of changes and new information and to assist customers by appropriately recommending products, services, and promotions.