Maha Moheb Kamel

Senior Account Manager & Operations Team leaderFull Time

• Job Details:SKY Outsourcing & HR services -Huawei Account / Jan 2020 – Present.  Act as the main point of contact in all matters relating to Customer concerns and needs.  Take inquiries and requests from customers and address their needs.  Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complains  Ensure all operations are carried on in an appropriate, cost-effective way.  Ensure that Company’s/ customer processes remain legally compliant  Perform quality controls and monitor team production KPIs  Recruit, train and supervise staff / team.  Find ways to increase quality of customer service.  Oversee budgeting, reporting, planning, and auditing.  Manage offering, hiring, and onboarding process for all account resources.  Auditing on Compiling and updating employee records (hard and soft copies).  Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.  Managing employees needed business trips bookings & reservation inquires (Visa & Flights & Hotels).  Auditing account’s attendance reports provided by customer attendance system.  Prepare account payroll and manage salaries paying process in align with finance.  Prepare PO.s requests and provide reports with all needed and supported documents for all services provided for customer on monthly bases.  Aligning with finance in invoicing cycle & payments collecting for all provided services.

Executive secretaryFull Time

• Job Details:• Manage day-to-day activities at the office. • Maintain Executive’s agenda and assist in planning appointments, board meetings, conferences etc. • Attend meetings and keep minutes. • Receive and screen phone calls and redirect them when appropriate. • Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.). • Make travel arrangements for executives. • Handle confidential documents ensuring they remain secure. • Prepare invoices or financial statements. • Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders. • Maintain electronic and paper records ensuring information is organized and easily accessible.